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Customer Service Specialist

1 week ago

Nelson, Nelson, New Zealand Carters Full time

We are seeking a highly motivated Customer Service Specialist to join our team in Nelson. In this exciting role, you will have the opportunity to work closely with our building trade customers, providing exceptional service and ensuring their needs are met.

About the Job
  • As a key member of our customer services team, you will be responsible for delivering exceptional service to our customers.
  • In this role, you will interact with customers daily, responding to their inquiries and resolving any issues that may arise.
Key Responsibilities
  • Respond to customer inquiries and resolve any issues promptly and professionally.
  • Recommend suitable products to customers based on their preferences and needs.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Contribute to a positive and supportive team environment.
Requirements and Qualifications
  • A valid FULL NZ Driver's License is Essential.
  • Forklift F Endorsed Licence with OSH Certificate is Desirable.
  • Excellent communication and interpersonal skills required.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Building industry knowledge beneficial.
Benefits and Advantages
  • Stability and work-life balance with permanent full-time employment.
  • Attractive compensation package.
  • 7.5% benefits package designed to support health and financial security.
  • Company buying privileges across all CARTERS stores.
  • Training, development, and promotional opportunities available.