Senior Customer Service Manager Opportunity

5 days ago


Christchurch, Canterbury, New Zealand Dplinsurance Full time

Dplinsurance seeks a dedicated and results-driven Team Lead to join our Customer Support Team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and leading a team of customer support specialists.

Your primary responsibility will be to lead a high-performing team, ensuring they have the necessary tools and support to deliver outstanding results. You will also be responsible for developing, reviewing, and implementing process improvements to enhance efficiency and customer satisfaction.

  • Main Responsibilities:
    • Team Leadership: Provide guidance, coaching, and development opportunities to team members
    • Customer Engagement: Engage with policyholders, agents, and team members to resolve complex issues and improve customer satisfaction
    • Process Improvement: Identify areas for improvement and implement changes to enhance efficiency and customer satisfaction
    • Reporting: Provide regular reporting on team performance and progress
  • Requirements:
    • Proven track record of successful leadership and team management
    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving skills
    • Experience working in the insurance industry, preferably in a leadership role


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