Client Service Delivery Manager
7 days ago
We take a holistic approach to delivering IT services, combining technical expertise with a customer-centric mindset. Our team of experts works together to ensure seamless delivery, supporting our clients' business objectives and driving their success.
Job Description
The Field Services Engineer (L2) plays a vital role in our service delivery model, working closely with clients to understand their needs and provide tailored solutions. This role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional service.
Key Responsibilities
- Develop and maintain strong relationships with clients, understanding their requirements and delivering tailored solutions.
- Monitor client requests and tickets, applying technical knowledge to resolve issues without breaching service level agreements.
- Investigate and analyze incidents, identifying root causes and implementing effective solutions.
- Collaborate with other teams and clients to extend support and escalate issues as needed.
Required Skills and Qualifications
To succeed in this role, you will need:
- A Bachelor's degree or equivalent qualification in Information Technology/Computing.
- Moderate years of relevant managed services experience.
- Moderate level knowledge in ticketing tools, preferably JIRA.
- Moderate-level experience managing platforms, including Windows Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
- Moderate level knowledge of management agents, redundancy concepts, and products within the supported technical domain.
Benefits
Ntt Data offers a range of benefits, including opportunities for career growth and development, a collaborative work environment, and competitive compensation packages.
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