IT Infrastructure Support Specialist
5 days ago
Overview of the Role
West Recruitment Pty Ltd is proud to partner with a leading Australian-owned company that excels in innovative approaches to technology. As part of the dynamic IT team, you will be an integral member of the infrastructure support team, responsible for proactive service delivery to end-users.
Key Responsibilities Include:
Incident Management
You will serve as the escalation point for level three incidents, addressing user-related issues, and providing effective solutions.
Infrastructure Configuration and Maintenance
Configure, maintain, and support cloud and on-prem infrastructure, applications, networks, and security.
Monitoring and Troubleshooting
Monitor physical and virtual infrastructures for potential issues, identifying areas for improvement.
Network Equipment Support
Configure, test, and maintain networking equipment including routers, switches, and firewalls.
Process Improvement and Efficiency
Make recommendations for system improvements and process efficiency to enhance overall performance.
Essential Qualifications and Skills
To be successful in this role, you must possess the following qualifications and skills:
Tertiary Qualifications
Tertiary qualifications in an IT/Technical discipline are essential.
Communication and Presentation Skills
Exceptional communication and presentation skills are required for effective collaboration and stakeholder engagement.
Technical Experience
4+ years of experience supporting and administering Windows server systems and networks, including routers, firewalls, and switches.
Technical Knowledge
Sound knowledge of IT infrastructure components and processes is necessary for success in this role.
Benefits and Opportunities
As a valued member of our team, you will enjoy the following benefits and opportunities:
On-the-Job Learning and Development
Enjoy on-the-job learning opportunities and training to enhance your skills and knowledge.
Wellbeing Programs
Access wellbeing programs provided by in-house specialists to support your mental and physical health.
Paid Volunteering Leave
Take advantage of paid volunteering leave to give back to your community.
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