Shift Manager

2 months ago

Auckland, New Zealand Ro Campbell Limited Full time

Pizza Hut stores in Central (Royal Oak) and West Auckland (Lincoln, Massey) are looking for Managers/Supervisors (4 positions).
At least 1 year of relevant work experience or a qualification in Hospitality, Business, Management, or related tertiary education.
What will you do?
- Able to work at all workstations (dough bench, cut bench, make bench, customer service, dispatch, delivery, and all-round tasks) with exceptional standards.
- Assist store manager with recruiting, orienting, training, and motivating employees, as well as conducting appraisals and performance reviews, and providing or organizing training and development.
- Help the manager ensure the overall business operates smoothly.
- Ensure the business has a sufficient level of staffing on allocated shifts and provide inputs for staff rosters.
- Train staff in the correct procedures for running the business.
- Make sure staff are aware of specials, answer phones quickly, and ensure staff do the same.
- Follow up on customer complaints/comments and resolve them professionally and efficiently.
- Conduct stock takes and check on inward goods from suppliers during shifts.
- Assist the store manager with managing stock levels and making key decisions about stock control and pricing, including implementing stock control systems, stock tracking, purchasing, stock discounting, and clearance.
- Handle daily cash reconciliation, petty cash expenses, and banking.
- Perform end-of-shift closing procedures and cleaning tasks along with the team.
- Maintain security controls for cash, keys, alarms, and stock.
- Assist during external auditor inspections on food safety and brand standards, ensuring the team follows all standards including health and safety.
- Complete Team Member and Shift Manager training modules of Hut University within 3 months.
What's in it for you?
We are committed to the continuous development of our people
In return for your exceptional management talents, you will receive: - An attractive salary.
- Comprehensive branded training.
- Continuous support thereafter.
- Career progression opportunities to become a Restaurant Manager.
  Do you have what it takes?
-Preferable to have food industry experience or a diploma/degree in Hospitality, Business, or Management.
- Must be willing to work on weekends and be available for on-calls.
- Required to work at least 4 days a week between 3:00 PM to 12:00 AM.
- Good verbal and written communication skills are essential, especially for handling  customer issues, orders, and requests over the phone.
- Excellent computer, POS, and stock control skills are required.
- Must be willing to do extra hours or cover shifts as needed.
- A full driving license and a clean, consistent work history are required.
- Must be able to pass a police check and drugs tests if necessary.
- Must provide previous work references.
- Flexibility to work in any store of the employer within the Auckland region is required.
- Candidates will be provided a company vehicle to travel to different branches and may be required to work at different branch locations.
  Hourly wage: $27 - $32 per hour (based on experience and skills).
Full-time employment with a minimum of 32 hours per week, paid weekly.
Preference given to candidates already in New Zealand with relevant work experience.
Must be able to pass a drug test and a Ministry of Justice check when required.
Only shortlisted applicants will be contacted.
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