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Customer Specialist

3 weeks ago

ManawatuWanganui, New Zealand Asb Bank Full time

Here at ASB the Customer is at the heart of everything we do.
Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers.We have an awesome opportunity for a Customer Specialist star to join the friendly team within our Advice Centre based in Whangarei.As a Customer Specialist, you will be dealing with a broad range of banking queries and requests from Customers.
ASB offers innovative online offerings and you will help support and educate our customers on the various banking solutions and options available to them.This is a full-time position working 40 hours a week, Monday - Friday.
The right person will thrive on being busy and enjoying serving customers each day via a number of channels, while also maintaining the branch operations.
You will assist customers in person, via messaging, and taking calls.
You will also be allocated a daily timeslot to take calls from customers calling our Contact Centre.
Whangarei will be your primary location while supporting Dargaville occasionally.We are looking for people who can build relationships, learn fast and respond quickly, and are passionate about providing memorable customer experiences.
Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying.
Confidence in learning our offerings and asking the right questions will ensure you are tailoring personalised solutions for customers.What's in it for you:This is an exciting opportunity to be at the forefront of our Advice Centre network and offers you the opportunity to progress your career in multiple directions, in many different teams and locations.
ASB offers a fun and supportive team with awesome benefits.Join a diverse and inclusive environment where we are United as one team, working together to accelerate progress for all New Zealanders.You will also have access to:A competitive market salaryA broad range of exclusive Staff Banking BenefitsHealth, Life and Income Protection InsuranceYour choice benefitJoining a dynamic and diverse teamMe pehea te tono | How to apply?For additional information please see the attached Position Description, and to register your interest in this position please apply online.Successful candidates will be required to undertake several pre-employment checks which will include but are not limited to: Police Check, Credit Check, AML Compliance, Verification of your qualifications and may include checks both here in New Zealand and overseas.
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