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Services Solutions Specialist
3 weeks ago
Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and not to mention a Kiwi classic brand
Every day we live and breathe our core values to guide our conversations, actions and decisions: Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it) and Kia haepapa (Do Good).
With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyoneNoel Leeming, as part of TWG, is New Zealand's market leader for technology and appliances.
We know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that's where you come inJob DescriptionOur Noel Leeming Services team are changing the customer experience game by providing a full end-to-end service.
We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation, and setup of solutions in homes and workplaces.This opportunity would suit someone who loves technology, is customer-focused, and is driven to improve the whole experience.
Your excellent communication skills coupled with your ability to troubleshoot problems are critical.
Equally important is your proactive 'get it done' attitude and work ethic.This position will be based out of our Taupo Noel Leeming store, working Tuesday – Saturday or Sunday - Thursday 8:30am – 6:00pm, 45 hours per week.Being a field-based role, it will be essential for you to have a full clean New Zealand Driver's license to have the ability to operate one of our company vehicles.QualificationsWhat is your key to success?Experience & passion in one or more of the following areas: sales, installation, or customer serviceConfidence to set up and install technologySuperior interpersonal and customer support skills, with the ability to adjust technical language to suit the customerDriven, and confident in troubleshooting problems.Willingness to continue developing your career through onsite training and accreditationsAdditional InformationWhat we can offer you?Base rate + Commission and IncentivesConsecutive days off giving you time to unwind and rest for the week aheadPaid day off on your birthday (Whoo
)Incredible discounts across all of our brandsAn extra 5 or 10 days of lifestyle leave if you'd like to spend more time at home, on holiday or on a passion projectAnnual sick leave entitlement of 10 daysWhy do you want to work for us?Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market.
The team understands our products, asks the right questions, provides solutions and is so passionate whilst doing so.
If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for youWe look forward to welcoming you into the fold
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