Rooms Division Manager

1 month ago

Auckland, New Zealand Accor Hotels Full time

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS Job Description What you will be doing: Managing the day-to-day operations of the Front Office and Housekeeping ensuring that guests and owners expectations are exceeded whilst maximising profitability. Assume leadership and be in charge of operations, ensuring the delivery of outstanding customer service. Develop and maintain high standards of operating systems, policies & procedures, reviewing and improving these regularly. Develop strategies to ensure relevant departments are kept informed of occupancy and requirements of specific groups. Respond to guest complaints and provide relevant action and follow up. Responsible for the recruitment and selection of all Front Office team. Conduct performance appraisals on a regular basis in a positive constructive way in accordance with company guidelines. Excellent time management skills and the ability to work under pressure. Shift work and out of hours contact may be required. Qualifications Educational Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Experience: Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting. Leadership and Management Skills: Strong leadership, management, and interpersonal skills. Communication and Problem-Solving: Excellent communication and problem-solving abilities. Technical Proficiency: Proficiency in hotel management software and Microsoft Office Suite. Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays. Additional Information What is in it for you: Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. #J-18808-Ljbffr

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