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Technical Trainer

1 week ago

Auckland, New Zealand Ford Motor Company Full time

What you'll do...

As a Technical Trainer based in Auckland, you will be responsible for delivering Curriculum training, New Model Training (NMT), and Performance Improvement training to Ford Technicians across our Dealership network. You will assist Dealers with Technical Training Plans for Technicians, help review technical training and course materials, provide in-depth instruction to technicians on Ford vehicle systems, and overall support the Technical Training program to meet training requirements and targets.
Main Responsibilities: Deliver Technical Training, Curriculum training, New Model Training (NMT), and Performance Improvement training across Australia and NZ. Deliver FRTFT courses in support of net Promoter Score (NPS) targets. Review technical training materials and market relevant adjustments to retain a high quality of technical training course material. Be responsible for the supervision of the Technical Training Centre and oversee the maintenance of the Technical Training Facility, including tools and equipment. Prepare training classrooms and work bay readiness before conducting classroom training, including preparation of teaching aids, tools and equipment, training vehicles, and administrative tasks. Provide in-depth instructions to technician on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering by following IMG curriculum. Conduct hands-on demonstrations and practical exercises to reinforce technician knowledge of Ford vehicles. Ensure and maintain training facility, tools & equipment for readiness and safety, include conduct Training Facility Safety audit. Update training attendance and student completion details to ensure the training history data and learner records can be updated in the Learning Management System (STARS) and are up-to-date and accurate. Support the Technical Training Supervisor and FOA/FNZ SEO Manager(s) to meet Technical Training requirements and targets and to implement new initiatives. You'll have… A Training certification and/or previous experience/roles in the Technical Training arena. Strong presentation and facilitation skills, with the ability to engage and motivate trainees through interactive learning activities and demonstrations. Above average proficiency with MS Office products. Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques. Strong verbal and written communication skills. Full Australian Drivers Licence
Even better, you may have... Ford Master Technician or equivalent Ford technical training experience with strong diagnostic capability preferred.  Understanding of Ford Dealer Service operations and previous Dealer/field experience highly desirable.  Ability to build relationships with Technicians and Dealers.  Ability to maintain positive attitude and influence the team culture when faced with demanding internal and customer expectations and changing requirements. Strategic mindset and strong analytical, systemic thinking and problem-solving skills. Creative thinker/problem solver and ability to consider multiple points of view (flexibility). Strong leadership, interpersonal, and analytical skills. Strong negotiation skills with ability to create leverage. Strong project planning skills, with ability to stay organized while managing multiple project components and programs. Ability to understand and connect with Technicians. Great written and oral communication skills. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply About us… As the world changes, we will continue to adapt and lead change. That's why we're evolving to focus on services, experiences and software that will continue to power the freedom of movement for all, for now, and for generations to come.
With roots in New Zealand since 1936, Ford New Zealand is a household name synonymous with iconic products. Today, Our National Sales Company team and Distribution Centre provide marketing, sales and service expertise, supporting our national dealer network, with a focus on providing amazing customer experiences.
Some of our many employee benefits are listed below; 
Opportunities for growth and personal development through external/internal training programs Paid parental leave Vehicle benefits  Equal Opportunity  Ford New Zealand is committed to building an inclusive work environment where people of all gender identities, cultural and linguistic backgrounds, sexual orientations, disabilities, and ages feel welcomed, included and supported to succeed. We encourage applications from people of all identities and backgrounds. 
If you would like to discuss any adjustments to apply, please reach out to Candice Watson on