Duty Manager
1 month ago
- To perform all duties within the store that combines both food preparation, customer service staff and management. You will be required to work in all areas of the store such as pizza and food preparation, phones and counter, as well as any other duties, within reason set out by the owner. Operate all store equipment including ovens and register. Responsible for ensuring 100% customer service and product quality. - Prepare Orders: - Prepare and cook HELL products to brand quality and quantity standards. - Prepare and serve cold drinks, desserts etc. - Package food products accordingly for eat ins, takeaway or delivery. - Distribute food products to servers and drivers. - Follow food preparation guidelines. - Customer Service: - Serve customers promptly, politely and informatively both at the counter and over the phone. - Receive phone calls ensuring all calls are answered within 3 rings. - Impart menu information accurately. - Seize opportunities to upsell and encouraging ordering. - Accept payment from customers and provide change as necessary. - Relay food orders and any customer allergen concerns accurately to pizza makers. - Inform customers of any unavoidable changes to their orders and compensate appropriately. - Deal with customer complaints according to HELL complaints procedures currently contained in the Induction Manual. - Record all complaints in Complaints Book. - Manage customer services to a high level of customer satisfaction. - Maintain the highest standards of food and service. - Monitor and control order due times to ensure that orders are all dispatched and received on time. - Staff Management: - Ensure staff are fulfilling roles to brand standards. - Ensure staff conduct themselves according to brand policies and standards. - Ensure product quality and customer service are of the highest standards. - Delegate cleaning and other such responsibilities. - Lead by example. - Ensure all staff are trained to efficiently carry out their assigned duties, and track training of each employee using the Hell Training Tracker. - Constantly look to up-skill staff and develop a well-resourced team at all times. - Food Cost Management: - Maintain a sufficient amount of stock until the following delivery. - Avoid excessive over-ordering. - Ensure minimal amounts of wastage. - Ensure ALL staff members are preparing and portioning products to brand standards. - Ensure that all pizza makers are topping pizzas accurately and always mindful of over or under topping. - Health & Safety: - Ensure that all Health & Safety procedures are upheld. - Implement and monitor safe work practices at all times. - Administration: - Perform administrative duties as required by the franchisee and head office. - Respond swiftly to requests. - Marketing & Promotions: - Execute all national Hell marketing and promotions to a high standard, and ensure that all staff are trained accordingly. - Carry out local store marketing activities constantly in accordance with the local store marketing plan and any other instructions issued by the franchisee and/or head office. - Proactively suggest ideas for sales growth and development and then carry out as required. - Other Duties: - Cleaning duties as required. - Ensure the cleaning roster is completed and cleaning tasks are delegated effectively amongst appropriate team members. - Maintaining cleaning and hygiene standards. - Continuously develop skills. - Complete training tracker tests relevant to station roles. - Ensure that your behaviour is always compliant with brand policies.
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Duty Manager
2 weeks ago
Wellington, New Zealand Star Group Full timeStar Group is Aotearoa's largest and most connected hospitality group, backed by Heineken. Beginning as a merger of Joylab and Kapura, two extraordinary communities of over 50 exceptional venues built over 20 years.Star Group owns and manages StarSocial, helping to connect our 50+ bars, pubs and restaurants with rewarding experiences. We're united in a...
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Duty Manager
3 weeks ago
Wellington, New Zealand 108 Retail Limited Full time- To perform all duties within the store that combines both food preparation, customer service staff and management. You will be required to work in all areas of the store such as pizza and food preparation, phones and counter, as well as any other duties, within reason set out by the owner. Operate all store equipment including ovens and register....
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Duty Manager
7 months ago
Wellington, New Zealand Foodstuffs North Island Full time**Full Time Duty Manager Wanted** Be part of our team! Join us a Duty Manager. This is an exciting opportunity to become part of the Wairarapa's best supermarket. It is the perfect point of entry for a mature and enthusiastic person who is looking for personal and professional growth in the Grocery industry with career progression, training, development...
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Duty Manager
4 weeks ago
Wellington, Wellington, New Zealand 108 Retail Limited Full timeJob DescriptionAs a Duty Manager at 108 Retail Limited, you will be responsible for overseeing the daily operations of our store, ensuring that all duties are performed to the highest standards.Key Responsibilities:Food Preparation: Prepare and cook HELL products to brand quality and quantity standards.Customer Service: Serve customers promptly, politely,...
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Duty Manager
1 week ago
Wellington, New Zealand Foodstuffs North Island Full timeAt New World Newlands, we have a reputation for delivering exceptional customer service, and we have an exciting opportunity for a talented individual to join our team.We are looking for excellence! In this role, you will gain experience similar to running your own business with the challenge of creating an outstanding team that will deliver growth and...
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Duty Manager
3 months ago
Wellington City, New Zealand Trax, Bar and Cafe Full timeWe are looking for a part time Duty Manager to oversea a couple of evening shifts on the bar. It would be a couple of shifts a week to start with but we would be looking for someone to take over the shifts of the other Duty Manager when they leave so it would end up being a full time job. The Responsibilities of the role would include but are not limited...
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Duty Manager
2 months ago
Wellington City, New Zealand A Bite of China Restaurant Ltd Full time**A Bite of China Restaurant Ltd** is approved by many Wellington locals that this is the place to visit for traditional Chinese cuisine. We pride ourselves on quality food and most importantly excellent customer service. Due to the increasing number of customers, now we are hiring two Duty Managers to join our team. **We are offering you the following**: A...
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Duty Manager
5 days ago
Wellington, New Zealand Star Group Full timeInfusing a dash of Irish warmth with the cheek of Kiwi hospitality, The Green Man Pub is recognised as a classic on the Wellington hospitality scene. We boast a recently refurbished cocktail bar, an array of beers on tap, and an extensive bistro-style menu for all occasions.The Green Man Pub is on the hunt for a superstar Duty Manager; it's a fast-paced gig...
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Duty Manager
2 months ago
Wellington City, New Zealand Star Group Full timeStar Group is Aotearoa’s largest and most connected hospitality group, backed by Heineken. Beginning as a merger of Joylab and Kāpura, two extraordinary communities of over 50 exceptional venues built over 20 years. Star Group owns and manages StarSocial, helping to connect our 50+ bars, pubs and restaurants with rewarding experiences. We’re united in...
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Duty Manager
2 weeks ago
Wellington, New Zealand Rydges Hotels & Resorts Full timeAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service. Rydges Wellington...
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Duty Manager
3 weeks ago
Wellington, New Zealand Rydges Hotels & Resorts Full timeAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service. Rydges Wellington...
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Duty Manager
1 week ago
Wellington, New Zealand Tangram Full timeWe are looking for a reliable and honest Duty Manager to join our friendly team here at Naenae Hotel. Our bar, bistro, and gaming areas are open 7 days a week until late, so nights and weekends are required.We are looking for someone with:A current manager's certificate.Understanding of NZ sale and supply of alcohol laws.A positive attitude and great...
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Duty Manager
2 months ago
Wellington City, New Zealand 108 Retail Limited Full timeTo perform all duties within the store that combines both food preparation, customer service staff and management. You will be required to work in all areas of the store such as pizza and food preparation, phones and counter, as well as any other duties, within reason set out by the owner. Operate all store equipment including ovens and register. Responsible...
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Duty Manager
3 weeks ago
Wellington, New Zealand Rydges Hotels & Resorts Full timeAustralian & New Zealand owned and operated for more than 30 years, Rydges operates quality city, suburban, and resort-style hotels in key destinations across Australia and New Zealand, with a refreshingly down-to-earth approach. Rydges provides genuine local hospitality with quality essentials alongside its trademark 'too easy' service.Rydges Wellington...
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Duty Manager Wanted
2 weeks ago
Wellington, New Zealand Tangram Full timeWe are looking for an experienced Duty Manager, front of house staff, and a barista.This role is full-time, and pay is negotiable depending on the level of experience. Must be available for nights and weekends. For the Duty Manager role, we are looking for someone with a current manager license in NZ.Skills and SpecificationsGood interpersonal skills; works...
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Duty Manager Wanted
3 weeks ago
Wellington, New Zealand Tangram Full timeWe are looking for an experienced Duty Manager, front of house staff, and a barista.This role is full-time, and pay is negotiable depending on the level of experience. Must be available for nights and weekends. For the Duty Manager role, we are looking for someone with a current manager license in NZ.Skills and SpecificationsGood interpersonal skills; works...
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Duty Manager
5 months ago
Wellington City, New Zealand Bebemos Full timeBebemos is craft beer bar in Newtown. We are looking for an experienced duty manager to join the team, or an experienced bar person ready to take on a bit more responsibility. The DM position will involve either running the bar or the floor, completing nightly cash ups and reports, managing the staff on shift, some FOH training and most importantly providing...
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Duty Manager
5 months ago
Wellington City, New Zealand Australian Venue Co. Full timeCalling All Duty Managers! The New Zealand Venue Co. family are looking for multiple talented and experienced Duty Managers to join our team and work across at our renowned Wellington venues. Our company’s rapid growth will provide you with multiple avenues to develop your career to its full potential! What we’re looking for: - Passionate commitment...
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Duty Manager Wanted
2 weeks ago
Wellington, New Zealand Tangram Full timeWe are looking for an experienced Duty Manager, front of house staff, and a barista. This role is full-time, and pay is negotiable depending on the level of experience. Must be available for nights and weekends. For the Duty Manager role, we are looking for someone with a current manager license in NZ. Skills and Specifications Good interpersonal skills;...
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Duty Manager
2 months ago
Wellington City, New Zealand Star Group Full timeChillin' on Oriental Parade, Coene's is all about soaking in the awesome harbour views and serving up seriously tasty food & drink that's sure to impress your friends, family, and dates. Coene's is on the hunt for a superstar Duty Manager; it’s a fast-paced gig with plenty of responsibility, so ideally, you’ll need a current Duty Manager’s License and...
