Duty Manager

2 days ago


Wellington City, New Zealand 108 Retail Limited Full time

To perform all duties within the store that combines both food preparation, customer service staff and management. You will be required to work in all areas of the store such as pizza and food preparation, phones and counter, as well as any other duties, within reason set out by the owner. Operate all store equipment including ovens and register. Responsible for ensuring 100% customer service and product quality.
- Prepare Orders: - Prepare and cook HELL products to brand quality and quantity standards. - Prepare and serve cold drinks, desserts etc. - Package food products accordingly for eat ins, takeaway or delivery. - Distribute food products to servers and drivers.
- Follow food preparation guidelines. - Customer Service: - Serve customers promptly, politely and informatively both at the counter and over the phone. - Receive phone calls ensuring all calls are answered within 3 rings. - Impart menu information accurately.
- Seize opportunities to upsell and encouraging ordering. - Accept payment from customers and provide change as necessary. - Relay food orders and any customer allergen concerns accurately to pizza makers. - Inform customers of any unavoidable changes to their orders and compensate appropriately.
- Deal with customer complaints according to HELL complaints procedures currently contained in the Induction Manual. - Record all complaints in Complaints Book. - Manage customer services to a high level of customer satisfaction. - Maintain the highest standards of food and service.
- Monitor and control order due times to ensure that orders are all dispatched and received on time. - Staff Management: - Ensure staff are fulfilling roles to brand standards. - Ensure staff conduct themselves according to brand policies and standards. - Ensure product quality and customer service are of the highest standards.
- Delegate cleaning and other such responsibilities. - Lead by example. - Ensure all staff are trained to efficiently carry out their assigned duties, and track training of each employee using the Hell Training Tracker. - Constantly look to up-skill staff and develop a well-resourced team at all times.
- Food Cost Management: - Maintain a sufficient amount of stock until the following delivery. - Avoid excessive over-ordering. - Ensure mínimal amounts of wastage. - Ensure ALL staff members are preparing and portioning products to brand standards.
- Ensure that all pizza makers are topping pizzas accurately and always mindful of over or under topping. - Health & Safety: - Ensure that all Health & Safety procedures are upheld. - Implement and monitor safe work practices at all times. - Administration: - Perform administrative duties as required by the franchisee and head office.
- Respond swiftly to requests. - Marketing & Promotions: - Execute all national Hell marketing and promotions to a high standard, and ensure that all staff are trained accordingly. - Carry out local store marketing activities constantly in accordance with the local store marketing plan and any other instructions issued by the franchisee and/or head office. - Proactively suggest ideas for sales growth and development and then carry out as required.
- Other Duties: - Cleaning duties as required. - Ensure the cleaning roster is completed and cleaning tasks are delegated effectively amongst appropriate team members. - Maintaining cleaning and hygiene standards. - Continuously develop skills.
- Complete training tracker tests relevant to station roles. - Ensure that your behaviour is always compliant with brand policies.


  • Duty Manager

    4 weeks ago


    Wellington City, New Zealand Trax, Bar and Cafe Full time

    We are looking for a part time Duty Manager to oversea a couple of evening shifts on the bar. It would be a couple of shifts a week to start with but we would be looking for someone to take over the shifts of the other Duty Manager when they leave so it would end up being a full time job. The Responsibilities of the role would include but are not limited...

  • Duty Manager

    1 week ago


    Wellington City, New Zealand A Bite of China Restaurant Ltd Full time

    **A Bite of China Restaurant Ltd** is approved by many Wellington locals that this is the place to visit for traditional Chinese cuisine. We pride ourselves on quality food and most importantly excellent customer service. Due to the increasing number of customers, now we are hiring two Duty Managers to join our team. **We are offering you the following**: A...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand Bebemos Full time

    Bebemos is craft beer bar in Newtown. We are looking for an experienced duty manager to join the team, or an experienced bar person ready to take on a bit more responsibility. The DM position will involve either running the bar or the floor, completing nightly cash ups and reports, managing the staff on shift, some FOH training and most importantly providing...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand Australian Venue Co. Full time

    Calling All Duty Managers! The New Zealand Venue Co. family are looking for multiple talented and experienced Duty Managers to join our team and work across at our renowned Wellington venues. Our company’s rapid growth will provide you with multiple avenues to develop your career to its full potential! What we’re looking for: - Passionate commitment...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand The Botanist Full time

    The Botanist is a cafe by day and restaurant by night on the beach in Lyall Bay. We are looking for an experienced duty manager to join the team, or an experienced bar person ready to take on a bit more responsibility. The DM position will involve either running the bar or the floor, completing nightly cash ups and reports, managing the staff on shift, some...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand Nolita Full time

    Nolita is NZ's first plant based pizzeria and restaurant right on Cuba St. We are looking for an experienced duty manager to join the team, or an experienced bar person ready to take on a bit more responsibility. The DM position will involve either running the bar or the floor, completing nightly cash ups and reports, managing the staff on shift, some FOH...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand MC Admin Group Full time

    NZ Tertiary Qualification in Business and Hospitality and - Must demonstrate you have some customer service experience either in the retail or hospitality industry and - Must demonstrate you can later obtain the NZ LCQ Certificate. - Must be able to work over weekends and nighttime. - Long-term and full commitments are required. - Ability to handle...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand NZ Winwin Limited Full time

    NZ Tertiary Qualification in Business and Hospitality and - Must demonstrate you have some customer service experience either in the retail or hospitality industry and - Must demonstrate you can later obtain the NZ LCQ Certificate. - Must be able to work over weekends and nighttime. - Long-term and full commitments are required. - Ability to handle...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand MC Admin Group Full time

    **Parehua (2021) Limited is looking for one full-time Duty Manager to join us in Martinborough.** **Vacancy Details** - **Job Title**: Duty Manager - **Location**: Martinborough - **Employment Type**: Full-time - **Days required**: Monday to Sunday on shift - **Hours per week**: At least 30 hours per week - **Number of Vacancies**: 1 position -...

  • Duty Manager

    4 weeks ago


    Wellington City, New Zealand Star Group Full time

    A bold, bright, and ultra-modern tiki bar located harbourside on Queens Wharf. Flamingo Joe’s is the perfect place to enjoy a selection of food, drink, and cocktails after work or before a big game at the stadium. Flamingo Joe's is on the hunt for a superstar Duty Manager; it’s a fast-paced gig with plenty of responsibility, so ideally, you’ll need a...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand J & M Fast Foods Full time

    **Responsibilities**: - Assisting in smooth operation of the business. - Capably handling all Manager tasks during shifts. - Organizing and coordinating special events, promotions, and marketing campaigns to attract and retain customers. - Assisting in planning and creating work schedules, as well as assigning duties to staff members. - Maintaining...

  • Duty Manager

    7 days ago


    Wellington, New Zealand MC Admin Group Full time

    We are approved by many Wellington locals that this is the place to visit for traditional Chinese cuisine. We pride ourselves on quality food and most importantly excellent customer service. Due to the increasing number of customers, now we are hiring two Duty Managers to join our team.   We are offering you the following: A competitive hourly rate...

  • Duty Manager

    3 months ago


    Wellington City, New Zealand The Botanist Full time

    The Botanist is looking for a part time Duty Manager to join our team! This role will be a mix of day and evening shifts, and we're looking for a super friendly person who is reliable and has a good understanding of running a cafe and restaurant. On the job training will be given, and a managers certificate is preferred but if there is enough prior...

  • Duty Manager

    1 month ago


    Wellington, New Zealand Kamer Holdings Ltd Full time

    This position is part-time initially working with a Duty Manager or Store Manager.The position involves till duties, customer service, unpacking supplies, stock taking, stocking shelves & chiller, and other general retailing duties.The role and remuneration can grow based on agreed training and skills achievement.This role is for evenings and weekends shifts...

  • Duty Manager

    4 months ago


    Wellington, New Zealand Foodstuffs North Island Full time

    **Full Time Duty Manager Wanted** Be part of our team! Join us a Duty Manager. This is an exciting opportunity to become part of the Wairarapa's best supermarket. It is the perfect point of entry for a mature and enthusiastic person who is looking for personal and professional growth in the Grocery industry with career progression, training, development...

  • Duty Manager

    2 days ago


    Wellington, New Zealand 108 Retail Limited Full time

    - To perform all duties within the store that combines both food preparation, customer service staff and management. You will be required to work in all areas of the store such as pizza and food preparation, phones and counter, as well as any other duties, within reason set out by the owner. Operate all store equipment including ovens and...

  • Duty Manager

    5 months ago


    Wellington City, New Zealand Foodstuffs North Island Full time

    We have a part time opportunity for an enthusiastic, energetic, and vibrant Duty Manager to work on Friday and Saturday nights. The successful applicant will have excellent communication skills, be well organized and be committed to maintaining the store high standards. The key tasks for this role: - ensuring all departments maintain appropriate store...

  • Duty Manager

    1 month ago


    Wellington, New Zealand The Botanist Full time

    Love the beach? And a work/life balance. Come and join us at The Botanist in Lyall Bay. We are looking for an experienced duty manager to join the team, or an experienced bar person ready to take on a bit more responsibility.The DM position will involve either running the bar or the floor, completing nightly cash ups and reports, managing the staff on shift,...

  • Duty Manager

    1 month ago


    Wellington, New Zealand The Botanist Full time

    Love the beach? And a work/life balance. Come and join us at The Botanist in Lyall Bay. We are looking for an experienced duty manager to join the team, or an experienced bar person ready to take on a bit more responsibility.The DM position will involve either running the bar or the floor, completing nightly cash ups and reports, managing the staff on shift,...

  • Duty Manager

    1 month ago


    Wellington, New Zealand Briscoe Group Limited Full time

    Be part of a high performing teamTrue leadership role with an iconic NZ brandOpportunities for growth and developmentFull-Time Role, Tuesday to SaturdayAbout the role:Based in our Petone store, a full-time vacancy exists for a Duty Manager. This is a busy role so the ability to thrive in a fast-paced environment is a must. The main functions of this...