Senior Airport Lead

2 weeks ago

Auckland, New Zealand Cathay Pacific Airways Limited Full time

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: ****** - Airport Services DeliveryCathay PacificCompany DescriptionLet your passion fly We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Join us and discover just how far you can goRole IntroductionWe have a 5-month fixed-term (32 hours per week) position for Senior Airport Lead to join our NZ team. This role can be based in either Christchurch Airport or Auckland Airport.This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently, whilst conforming to safety and security standards. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.Please clearly specific your location (Christchurch or Auckland) in your application form.Key ResponsibilitiesManage and oversee the Cathay team and Ground Handling Agent (GHA) team dedicated to Cathay flight operations, including conducting flight briefings, and building a motivated and positive team cultureEnsure employees and GHA are equipped with the product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch pointsRigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standardsPromoting and developing a culture of zero tolerance on safety and security incidentsLead and motivate team on the shift to meet customer service and OTP targetsContinuously drive improvement in operational performance, effectiveness and productivityProactively prevent and manage flight disruptions and irregularitiesSupport and carry out station administration duties as requiredRequirementsAvailability to work shift work, Monday to SundayAt least 2 years customer service experience, preferably in airlines or airport servicesDemonstrable ability to work independentlySelf-motivated, builds constructive and effective working relationshipsStrong customer service mentality with superior interpersonal and communication skillsProven experience in motivating, coaching and developing team membersCapability to plan and prioritise a high volume of workloadSelf-motivated, reliable and committed leader who enjoys teamworkActively seeks continuous improvement and embraces data driven insightsDemonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situationsBe part of the Cathay Pacific family and join a dynamic team culture working for one of the world's Top 10 Global Airlines.Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.Personal & Application InformationPlease apply with a cover letter outlining why you are interested in this role and what makes you stand out from others.You must have New Zealand work rights and be in New Zealand to apply. Unfortunately we will not be sponsoring any work visas.Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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