It Ownership Experience Coordinator

5 days ago

Auckland, Auckland, New Zealand Foodstuffs Full time

Join to apply for the IT Ownership Experience Coordinator role at Foodstuffs North Island Limited.Please note - this is a 12-month fixed term contract.Kia ora.
We're Foodies.
You know New World, PAK'nSAVE and Four Square right?
That's usWith 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life.
Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them.As our IT Ownership Experience Coordinator, you will play a key role in delivering a seamless and technology-driven experience for store owners, teams, and customers during one of the most significant milestones in a store's journey—a new store opening or change of ownership (COO).
You'll be part of the Business Engagement Team, ensuring IT applications and processes support a smooth transition with minimal disruption.
Your work will directly contribute to enhancing the owner experience, reducing operational friction, and ensuring stores are set up for success from day one.What You'll DoOwn IT Coordination for Store Openings & Change of Ownership – Ensure smooth execution of IT processes across multiple store transitions.Facilitate Execution & Delivery – Coordinate cross-functional IT teams to execute seamless cutovers, including out-of-hours activities when required.Engage & Align Stakeholders – Act as a trusted partner, keeping teams informed and IT transitions aligned with the overall COO/SAP Store Opening programme.Ensure Quality & Risk Management – Oversee testing, troubleshooting, and issue resolution to minimise disruptions to store operations.Drive Process Improvement – Support and document continuous refinement of IT tools and workflows to enhance the ownership experience.We're committed to providing awesome experiences for our people, including offering a range of benefits:Free carparking - we've got over 1,000 carparks including 36 free EV plugs.Onsite café with subsidised meals, mini mart, 5% discount at our retail stores.Flexible working options, a day off on your birthday, long service leave.In-house learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).You're a highly organised and proactive problem-solver who thrives in fast-paced, dynamic environments.
With strong coordination skills and a keen eye for detail, you're adept at managing complex IT processes while ensuring a seamless experience for stakeholders.
You communicate clearly and confidently, keeping teams aligned and informed, and you're always looking for ways to optimise and improve processes.
Your ability to build strong relationships and influence others makes you a key player in ensuring smooth store transitions and ownership changes.What You BringStrong coordination and SAP knowledge – Experience being at the centre of cross functional IT deployment programmes, managing timelines and overseeing quality outcomes.Exceptional communication & stakeholder management – Engage, influence, and inspire teams while providing clear updates.Continuous improvement mindset – Always looking for innovative ways to enhance processes and efficiency and then able to develop and operationalise process and system changes.Attention to detail & problem-solving skills – Ensuring smooth execution and high-quality outcomes.Adaptability & collaboration – Thrive in shifting priorities, manage multiple tasks, and foster a team-focused approach.If you thrive in fast-paced, high-impact environments and love the challenge of using technology to shape seamless ownership experiences, this is your chance to make a real impact
Join us and play a key role in defining the future of Foodstuffs North Island stores.Experience Awesome.
Achieve Awesome.
Be Awesomely You.We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whanau.If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to ******.
Accessibility support could include, interview location, sign language interpreter, assistive technology.Seniority levelAssociateEmployment typeFull-timeJob functionInformation TechnologyIndustriesRetail
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