It Support Analyst

2 weeks ago

Hastings, New Zealand Tribe Full time

Help Desk & IT Support (Information & Communication Technology)Full time**FEBRUARY START - CVs/APPLICATIONS TO BE REVIEWED W/C 13th JANUARY 2025**ROLE OVERVIEWThe Support Analyst is an essential role within Tribe – this role is core to making sure our customers are well supported and looked after. Whether it be working alongside your Tribe colleagues in the Technical Service Desk team or helping the wider team to achieve great outcomes, the focus is always on creating that excellent customer experience.Key responsibilities include handling the first tier of remote support requests for clients in a professional and timely manner on a diverse range of subjects, from networking to application and OS related issues (on local machines, servers, and cloud-based systems). These requests relate to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. You are the Tribe team member that our customers deal with the most on a day-to-day basis, and your role is key to offering that great customer experience every time.Along with all this engaging and fulfilling work, you will need to ensure that you are delivering positive commercial outcomes for our Tribe, based on key support and project deliverables specific to the Technical Service Desk team.You will bring insights and ideas to the team and engage proactively in your own personal development, with the knowledge that Tribe values and is committed to your personal growth and learning opportunities as part of our wider business plan.COMPANY DESCRIPTIONTribe is a progressive technology consultancy firm that understands business and puts people first. We don't just fix problems; we go all-in to identify opportunities and value for our customers. We specialize in technology by design and done in partnership with our customers, not done to them. Our Tribe of experts make smarter business possible With offices based across NZ, Tribe is proud to help a diverse range of customers both locally and offshore.Every member of our Tribe is committed to our core values - Teamwork, Respect, Innovate, Bravery and Empower. This is what makes our TribeESSENTIAL DUTIES & RESPONSIBILITIESCentral to this role is our customers; in everything you do, the customer is the focus, achieving great outcomes that both you and Tribe can be proud of.Have a strong focus on the achievement of your role objectives or KPIs – this will ultimately generate the right outcomes for the team, customers, and Tribe.Act as a contributing member of the Technical Service Desk team - sharing your knowledge, insights, and empowering yourself and others to do our best work.Identify opportunities to simplify and improve processes – then help improve them – be brave and innovateDevelop a good understanding of all Tribe's services and how these relate to customer needs. Identify and follow up opportunities where Tribe can continue to make smarter business possible for our customersReceive, log, manage, and resolve customer issues,
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