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1 week ago

Wellington, Wellington, New Zealand Sofitel Marrakech Full time

Company DescriptionAbout Sofitel Wellington: Sofitel Wellington is a renowned luxury, boutique hotel dedicated to providing exceptional luxury experiences.
With our focus on personalized service and attention to detail, we create memorable stays for all our guests.Why work for Accor?We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/.Job DescriptionWe are seeking a Night Auditor who can effectively undertake the nightly reconciliation of the Hotel's trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift.
Ensure smooth and efficient running of the Hotel's overnight operation, maintaining maximum guest satisfaction and the safety and security of the property.Key ResponsibilitiesComplete thorough audits of all daily revenue and postings, making the necessary adjustments to ensure accuracy of reporting.Collate paperwork for departures, including credit card and company charges to be forwarded to Accounts department.Process all management accounts as required.Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.Complete 'back up' procedures to save all data.Prepare and distribute relevant reports.
Maintain hotel weekly and monthly statistics.Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.Assist with any overnight housekeeping or room service requests.Assist with any guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.Handle escalated guest issues with professionalism and empathy.Prepare and monitor accounts ensuring correct account procedures are followed.Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.Ensure compliance with hotel policies, procedures, and standards.This role is Part-time permanent, with 8 hours a week guaranteed.
An immediate start is available.QualificationsPrevious experience in a supervisory or management role within the Luxury 5* hospitality industry, preferably in guest relations and front office operations.Strong leadership and team management capability.Exceptional interpersonal and communication skills.Proven ability to handle challenging situations with professionalism and composure.A passion for delivering outstanding guest experiences.Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office preferred.Must be available to work nights, weekends, and holidays.DM Licence would be an advantage.BenefitsA supportive and dynamic work environment.Opportunities for career growth and development.Competitive pay (including night allowance) and benefits package.Discounts on hotel stays, dining, and other services.We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.Seniority levelEntry levelEmployment typePart-timeJob functionManagement and ManufacturingIndustriesHospitality
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