Front Office Manager

1 week ago

Waikato, New Zealand Millennium Hotels And Resorts Full time

Millennium Hotels and Resorts – Taupo, North IslandMillennium Hotel & Resort Manuels and Oasis Beach Resort Taupo has an excellent opportunity for an enthusiastic and motivated individual to join our Front Office Team as the Front Office Manager. Situated right on the lake edge and featuring 71 rooms, our boutique hotel and motel offers stunning views of the lake, mountains, and town, award-winning restaurants, and exceptional conference venues, all with a long-standing reputation for exceeding guests' expectations.This is a hands-on, full-time position (minimum 40 hours per week) on a permanent rotating roster, including a variety of morning, evening, and weekend shifts.Key Responsibilities:Reporting directly to the General Manager, you will thrive in a dynamic environment and embrace the responsibility of being a key member of the Management team. This is a fantastic opportunity for an experienced and highly motivated leader or supervisor to gain further development and exposure to broader hotel operations.The successful candidate will:Possess a positive, can-do attitudeHave the ability to motivate and lead a diverse teamHave a minimum of 2 years' experience in a similar roleHold a General Manager's Certificate & First Aid CertificateBe confident with accounting, budgeting, forecasting, and reportingRevenue management experience is a distinct advantageDemonstrate excellent leadership skills, fostering a professional, friendly, and enthusiastic teamBe passionate about delivering exceptional customer serviceExhibit strong time management skills with the ability to multitask and prioritize according to the hotel's daily needsHave experience in conflict resolution and handling guest complaintsPossess excellent oral and written communication skillsKnowledge of Clarity PMS, Siteminder, Windsurfer, OTAs, etc., is highly desirableIf you are passionate about delivering outstanding customer service and are eager to advance your career in the hotel industry, we would love to hear from you.All applicants must be legally entitled to live and work in New Zealand.
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