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Lead Support Representative
1 week ago
Job Description He aha te turanga - About the role: Our telecare team have an exciting opportunity for a confident, tech-savvy and multi-tasking support representative to join them.
The role is fixed term for 6 months, part time (20 hours per week) , Monday to Friday 9am-1pm.
We are looking for the someone to help focus on overall customer growth within our telecare area, with the purpose of attracting new customers, through education and promoting the benefits of a St John Medical Alarm.
This includes supporting new customer acquisition referrals, by providing accurate information on all Telecare products, services and supporting the Telecare Field Support Representatives as required.
Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers, external stakeholders, and the community.
Training will be full time for 3 weeks 0830 to 1700.
The role hours can be worked either over Monday to Friday 0900 to 1300 (20 hours) or Monday to Thursday 0900 to 1430 (20 hours) The shift includes 30 minute unpaid lunch break Qualifications Ko wai koe - About you: To be successful in this role, you will have: Demonstrated experience and understanding of the New Zealand Health and social care environment. Previous experience in a customer contact role and passion for delivering excellent customer service. A "Can do" attitude focused on achieving results and doing what is required to achieve success. The ability to work in a high paced and changing environment. Demonstrable personal commitment to and promotion of St John Core Values The most important attributes we are looking for is attitude and the willingness to learn.
We will develop the right person who has the desire to work with purpose. Additional Information Me pehea te tuku tono - How to apply Click " apply now " before applications close on Sunday 9 March 2025 For further information please contact Simone Gillespie on 0800 ST JOHN for a confidential discussion. At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work.
We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs.
E pohiritia nei e matou, te whanau o Hato Hone St John, nga rereketanga o ia tangata ki te haramai.
E awhinatia e matou i nga whakaaro rereke, kia mahi pai i roto i nga hapori katoa.
Ko ta matou nei haepapa, kia hangaia tatahi ahuru mowai ma tatou, kia mahi haumaru ai. If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn't match the job description perfectly.
If you're excited and think you have what it takes, we want to hear from you
Even if your experience doesn't align 100%.
Please apply or contact the recruitment advisor listed on the advertisement for a korero.
