It Director

IT Director - Auckland - Abano Healthcare GroupAbano Healthcare Group is the largest Dental Support Organization in Australia and New Zealand, delivering world-class dental care to patients across the region.We are a leading healthcare provider with a strong presence in both countries.
Our mission is to support dentists and dental practices with cutting-edge technology, training, and operational excellence.The successful candidate will lead our IT Service Desk team, ensuring smooth operations across our network.
This role offers an exciting opportunity for an experienced IT professional to thrive in a fast-paced environment and deliver exceptional support.Main Responsibilities:Lead, mentor, and develop a high-performing Service Desk teamOversee IT support operations, ensuring timely resolution of incidents and requestsImplement best practices in IT service management and drive continuous improvementCollaborate with internal teams and external vendors to enhance IT servicesMonitor and analyse service desk performance, ensuring SLAs are metProvide hands-on support and troubleshooting when neededRequirements:Proven experience in an IT Service Desk leadership roleExperience working in an MSP environment would be highly regardedStrong knowledge of ITIL frameworks and ITSM best practicesAbility to manage, coach, and develop a team in a dynamic environmentExcellent problem-solving skills and a customer-first approachExperience working in a multi-site environment is a plusStrong communication and stakeholder management skillsAbout the Role:Work for a leading healthcare provider in a rapidly expanding organizationBe part of a collaborative, high-performance teamCareer growth opportunities in a dynamic industryCompetitive salary and great employee benefits
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