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Customer Service Associate

2 months ago

Wellington, New Zealand Meridian Energy Full time

**Job Title: Customer Service Associate** **Company: Meridian Energy** **Location: Wellington, Wellington, NZ** **Job Type: Part-Time** **Seniority: Entry Level** **Years of Experience: 0** **Company Overview:** At Meridian Energy, we are dedicated to providing clean, renewable energy to our customers and communities.
We believe in innovation, sustainability, and fostering a positive working environment for our team members.
Join us in our mission to lead the way in renewable energy and make a positive impact on New Zealand's future.
**Position Overview:** As a Customer Service Associate, you will play a pivotal role in ensuring a superior customer experience.
This entry-level position is perfect for those who are adaptable and passionate about delivering outstanding service.
You will be responsible for addressing customer inquiries, resolving issues, and contributing to a supportive and collaborative work environment.
**Key Responsibilities:** - **Customer Interaction:** Engage with customers via phone, email, and chat to answer inquiries, resolve concerns, and provide information about our products and services.
- **Problem Resolution:** Identify and address customer issues promptly, using effective decision-making skills to provide appropriate solutions.
- **Data Entry and Record Keeping:** Accurately maintain customer records and document interactions in our CRM system to ensure all information is up-to-date and accessible.
- **Product Knowledge:** Develop a thorough understanding of Meridian's energy products and services to provide customers with accurate information and recommendations.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience and contribute to cross-functional projects as needed.
- **Customer Feedback:** Gather customer feedback and insights to identify areas for improvement and share suggestions with management.
- **Continuous Learning:** Participate in ongoing training and development opportunities to enhance customer service skills and stay informed about industry trends.
**Requirements:** - **Education:** A high school diploma or equivalent is preferred; ongoing education in customer service, business, or a related field is a plus.
- **Personality Traits:** - **Adaptable:** Ability to adjust to varying customer needs and changing environments while maintaining a positive attitude.
- **Passionate:** Demonstrate enthusiasm for delivering exceptional service and a commitment to sustainable practices and the vision of Meridian Energy.
- **Soft Skills:** - **Communication:** Excellent verbal and written communication skills, with a focus on active listening and empathy to understand and address customer needs effectively.
- **Decision-Making:** Strong problem-solving skills to assess situations, evaluate options, and implement appropriate resolutions swiftly and efficiently.
**Benefits:** - **Visa Sponsorship:** Support for qualified candidates to obtain work visas.
- **Life Insurance:** Access to life insurance policies for added security.
- **Company Transportation:** Transportation provided for work-related travel.
**Working Environment:** At Meridian Energy, we foster a culture that encourages calculated risk-taking to drive innovation and progress.
We believe that every employee has the power to contribute ideas and improvements, making this an exciting place to grow your career.
**Application Deadline:** Please submit your application by ******** to be considered for this opportunity.
**Equal Opportunity Statement:** Meridian Energy is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified via email if shortlisted for the job.