Deputy Manager

4 weeks ago

Canterbury, New Zealand Tudor Farmhouse Hotel & Restaurant Full time

We are looking to recruit a Deputy Hotel Manager to assist our Operations Manager to continue to provide exceptional levels of customer service. The Deputy Manager will ensure a high level of guest satisfaction at all times - professional, personalised standard of service where guest needs are met at every opportunity.
This role is hands-on, leading by example and is very customer-focused. It is a full-time position (5 days out of 7).
As Deputy Manager, you will have operational responsibility for reception, housekeeping, and restaurant, in the absence of the Operations Manager. You will need to ensure accuracy of guest billing, financial reporting, daily banking and cash handling, reservation process, as well as ensuring room revenue is maximised at all times, through occupancy and average room rates. You will have responsibility for the bar including stock control.
The role will require excellent communication, teamwork, and adaptability as well as the ability to manage, motivate, and develop the teams.
We are looking for someone looking to take the next step in their hospitality career. The role would suit someone with a strong Reception background, who is an adaptable team player with proven leadership qualities. As you would expect, ensuring that our guests receive the highest standard of service is the most important role for the Deputy Manager.
The successful candidate will be well-presented, have a keen eye for detail and possess first-class communication and customer service skills.
We offer benefits including:

Competitive rates of pay (up to £30k per annum)
Meals on duty
Uniform
Training and development - we offer the chance to work towards a qualification if you are interested in progressing your career
Live-in accommodation is available.

Please include a covering letter explaining why you think you are the right candidate for this role. Failure to include a covering note will lead to automatic rejection.
About us
Tudor Farmhouse is a family-run hotel and has won Sawday's English Hotel for the Year and the Good Hotel Guide's Country Hotel of the Year. It was described by Tatler as a "rural retreat and culinary oasis" in their restaurant awards.
We are committed to offering our guests a high-quality experience from our food where we use locally-sourced ingredients, supplemented by our own kitchen garden, to our boutique style bedrooms. Attention to detail is key to what we do.
If this sounds like you, and you are passionate about delivering the highest standards of service and quality, then we would love to hear from you. Please include a covering letter with your CV stating why you feel you are the right person for this role.
Job Types: Full-time, Permanent
Pay: Up to £30,000.00 per year
Additional pay:

Tips

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking

Schedule:

10 hour shift
Weekend availability

Work Location: In person
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