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Service Manager

1 month ago

Auckland, New Zealand South Pacific Fire Protection Full time

About the roleThe Auckland Service Manager role with South Pacific Fire Protection is based in the Auckland CBD. As the Service Manager, you will be responsible for overseeing the Auckland Service team and driving growth in the Auckland area. This is a crucial position that ensures the safety and compliance of our fire protection infrastructure.What you'll be doingLead, manage, and develop a team of field technicians, ensuring high standards of performance, safety, and compliance.Oversee and coordinate preventative and reactive maintenance program for fire protection systems.Act as the primary point of contact for key clients, building and maintaining strong relationships to drive customer satisfaction and retention.Liaise with clients to understand their needs and provide excellent customer service.Drive efficiency in service delivery and optimize resource allocation.Monitor and report on key performance indicators for the service team.Active management of the division's P&L, focusing on cost control, budgeting, and meeting financial targets.Support the implementation of new fire protection technologies and processes.What we're looking forRelevant trade qualification in fire protection or a related field.Several years of experience in a fire protection service management role.Strong technical knowledge of fire protection equipment and systems.Excellent project management and customer service skills.The ability to lead and motivate a team of supervisors, coordinators and technicians.Good problem-solving and analytical skills.Knowledge of health and safety regulations in the construction and fire protection industry.What we offerAt South Pacific Fire Protection, we pride ourselves on providing a supportive, collaborative work environment with excellent opportunities for professional development. As a Service Manager, you'll have the chance to take on greater leadership responsibilities and help shape the direction of our service operations. We offer a competitive salary, a company vehicle, tools of trade, and a healthy work-life balance.About usSouth Pacific Fire Protection is a leading provider of fire protection and life safety services in New Zealand. Established over 25 years ago, we have a proven track record of delivering reliable, high-quality solutions to our clients across a range of industries. Our focus on innovation, safety, and customer satisfaction has made us a trusted partner for businesses throughout the region.If you're an experienced manager or fire protection professional ready to take the next step in your career, we'd love to hear from you. Apply now to be considered for this exciting opportunity.Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a service manager?Do you have customer service experience?Have you worked in a role which requires a sound understanding of OH&S/WHS?Do you have a current New Zealand driver's licence?
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