Senior Housing Support Manager

1 week ago

Christchurch, New Zealand Kainga Ora - Homes And Communities Full time

Create an impact in our customers' lives in our unique and culturally rich communities
Permanent opportunity to step in a senior role based in Christchurch North Office
$95,227 per annum salary + five weeks' annual leave + Suite of benefits
Kainga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer facing roles to ensure our customers receive ore holistic and personalised service to address both whanau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes.
As Senior Housing Support Manager, you will work directly with a portfolio of our customers and their whanau with higher support requirements and more complex needs, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time. You will be working with many of our Maori and Pasifika communities, so it is important that you are culturally aware and that your approach is aligned to our customers' aspirations and preferences.
You will have an in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.
You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.
You'll have a proven track record of meeting KPIs
You'll have the ability to thrive in performance-driven environment
You'll have a wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers
You'll be experienced at coaching and mentoring others to support their development and fulfil their potential
You'll be adept at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind issues affecting our customers
Your cultural awareness will align your approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika
As these roles require travelling around the local region, a current and full New Zealand driver's licence is required (pool car provided)
As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:
Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via ******
If you have any questions or would like to know more about the opportunity, please email ******
Applications close 11.55pm on Friday 22 November 2024.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
Reference # 72446
Posted on 08 Nov 2024
Closes on 22 Nov 2024 23:55
Location(s) Christchurch
Expertise Case Manager, Debt Specialist, People and Property, Stakeholder Management, Support, Tenancy Management

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