Front Office Duty Manager

1 month ago

New Plymouth, New Zealand Novotel Full time

Front Office & Guest Services (Hospitality & Tourism)New Plymouth's leading hotel, The Novotel New Plymouth Taranaki is a 4.5-star hotel offering 85 stylishly appointed modern rooms and apartments. We are proudly locally owned and operated Maori business.Job DescriptionReporting directly to the Front Office Manager, this role is hands-on and will include mostly PM shifts spread over a 7-day week roster and some AM shifts on weekends for a minimum of 35 hours per week. As a team player, you will lead by example and have a visible presence at the front desk and in the lobby during key times throughout the shift. We need our ideal candidate to be 'guest-centric' and performance-driven, keeping the emphasis on what our guests want, individualising and personalising service to build a real human connection. You will also ensure procedures are followed and assist with the continued development and training of the team to high expectations.This role will suit somebody who is continuously willing to learn and who strives for excellence within the team. Your rapport with guests is excellent and you have a proven record of exceptional guest service skills.Key Responsibilities:Maintaining procedures to ensure a high standard of customer service and customer satisfactionEnsure the smooth operation of Front Office and Night Audit FunctionsRoster Planning with the Front Office ManagerFielding calls to the hotel and responding accordinglyProvide effective supervision of guest arrivals and departures, as well as checking guests in and outHandle guest complaints efficiently & effectivelyAble to upsell products and services, as well as increase guest satisfactionCompleting reservations and all other duties in the absence of the Reservations Duty ManagerConducting on-the-job training for new Front Office Team membersConducting on-the-job training for current Guest Service and Reservations AgentsTrain and promote Accor Live Limitless program, from recruitment to recognition, to rewards and recognition, accuracy, points accuracy, and assist the Executive team to keep it activated and leverage relationships with the elite in-house guestsAccurate billing and cash-up proceduresEnsuring the health and safety of guests and team membersWork closely with the General Manager, Food and Beverage team, Sales & Marketing team, Kitchen team, Reservations and Housekeeping Team.Skills and Requirements:Whilst talent and attitude are our primary requirements, you also have:Level 7 – Bachelor of Applied Hospitality and Tourism Management or similarMinimum 12 months previous Front Office experience on a supervisory level, preferably in a four-star propertyExperience working in housekeeping and food and beverage.A passion for delivering genuine and effective guest service/careAccuracy and an "eye for detail"Excellent communication skills, both written and verbalImmaculate personal presentation and grooming standardsAbility to multi-taskAbility to lead, train and develop a teamExperience and willingness to manage guest complaints and feedbackAbility to work autonomously with excellent time management skillsStrong initiative and ability to think "outside the box"Well-honed computer skills and experience/knowledge of Opera Version 5 and Opera Cloud.Accor systems knowledge will be an advantage, however, is not essential (including TARS, DataWeb, ResaWeb, Hotel Link)The ability to support reservations with the flow and accuracy of all reservationsLeadershipcapabilityMust havean LCQ certificate or a current Manager's Certificate.Must have First Aid and Mental Health First Aid trainingCertificateMust have a full clean New Zealand driver's licenseQualificationsLevel 7 – Bachelor of Applied Hospitality and Tourism ManagementWage RateRemuneration for this role is between $29.86 -$30.35 per hourThe successful person will possess excellent people skills and, think outside the box as well as have the knowledge to deal with difficult situations by thinking quickly on your feet to reach a successful end result.Only candidates with NZ work rights will be considered - Citizenship, Residency or Open Work VisaIf you think that you are a perfect fit for this role, please click the APPLY button and submit a recently updated CV and cover letter explaining why you would be the perfect candidate for this role.Additional InformationWe believe in rewarding your achievements with a range of exciting employeebenefits and programs. Just to name a few:Staff meals while on dutyUniform provided & launderedWork Anniversary Stay or F&B CreditStaff celebration & tenure recognitionEmployee Assistance ProgramOn-going training, learning and developmentBirthday day offWellness day offYour application will include the following questions:Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Front Office Duty Manager? Do you hold a current New Zealand General Managers certificate? Do you have customer service experience? What is your wage rate per hour and minimum contracted hours per week expectations? If you are not a NZ Citizen or Resident, please describe your visa status and validity How much notice are you required to give to your current employer?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr

  • Qt Queenstown

    7 months ago

    New Zealand QT Full time

    Front Office | Listed 31 January QT Queenstown - Front Office Duty Manager Location - New ZealandWork type - Full timeBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new...

  • Night Duty Manager

    2 days ago

    New Plymouth, New Zealand Accor HQ Full time

    **Job Description**Novotel New Plymouth Taranaki is New Plymouth's premier accommodation and hotel facility and is part of the global Accor hotel network. The hotel has 85 rooms, a restaurant - Haukai Bistro & Bar, a boardroom, a conference venue, and a gym. We are currently recruiting an experienced Front Office professional to join our amazing team as a...

  • Hotel Night Duty Manager

    1 week ago

    New Plymouth, New Zealand Novotel Full time

    New Plymouth's leading hotel, The Novotel New Plymouth Taranaki is a 4.5-star hotel offering 85 stylishly appointed modern rooms and apartments.We are proudly locally owned and operated Maori business.Job DescriptionThis is a permanent full-time (35 hours per week) Night Duty Manager role and is an exciting opportunity for an Experienced Hotel Front Office...

  • Front Office Guest Service Agent

    3 months ago

    New Plymouth, New Zealand Nccr Rna & Disease Full time

    Novotel New Plymouth Taranaki is an 85-bedroom hotel, with a restaurant serving breakfast and dinner, a bar, and events, conference, and boardroom facilities.We are looking for a motivated, outgoing, and experienced Front Office Superstar to join our friendly team as a Guest Service Agent. The role involves actively participating in the day-to-day operations...

  • Front Office Specialist Crowne Plaza Auckland

    7 months ago

    New Zealand Crowne Plaza Hotels & Resorts Full time

    **About Us** Crowne Plaza Auckland is located in the heart of Auckland CBD. Our 4.5-star hotel is currently looking for **Front Office Specialist **to join our friendly and professional team within our Front Office team. **Duties & Responsibilities**: - Be the face of the hotel! you will provide guests with friendly and efficient service related to...

  • Duty Manager

    20 hours ago

    New Zealand Distinction Hotels Group Full time

    Distinction Rotorua is looking for a**DUTY MANAGER**to oversee the day to day shift operations of Front Office and Food and Beverage. The Distinction Hotel Group prides itself on providing the highest standards of accommodation & service for the discerning traveller. Distinction Rotoruais a 4 star Hotel located in the heart of beautiful Rotorua & is...

  • Qt Wellington

    7 months ago

    New Zealand QT Full time

    Front Office | Listed 22 May QT Wellington - Assistant Front Office Manager Location - New ZealandWork type - Full timeBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new...

  • Qt Auckland

    6 months ago

    New Zealand QT Full time

    Front Office | Listed 05 April QT Auckland - Duty Manager Location - New ZealandWork type - Full timeBrand - QT- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel...

  • Front of House

    6 months ago

    New Plymouth, New Zealand BELLA VITA 2014 LIMITED Full time

    **Front of House at Bella Vita (2014) Limited** We are looking for a full time FOH to work in one of the well renowned Restaurant in New Plymouth, Taranaki **Duties Include** - Maintain a clean and tidy work area; - Clear tables/Maintain dining room cleanliness; - Prepare drink orders; - Greet customers and assess their needs and preferences and make...

  • Duty Managers

    2 days ago

    New Zealand Strawberry Tree Kaikoura Limited Full time

    Our character filled Irish bar and restaurant are looking for passionate and enthusiastic Duty Managers, Front of House and Bar Staff to be part of our fun, vibrant &dynamic work place. We are looking for staff who are energetic and can use initiative, have previous experience and can lead by example. Responsibilities will include complying with all...

  • Duty Manager

    1 week ago

    New Zealand Distinction Hotels Group Full time

    Discovery Settlers Hotel is located in Whangarei, Northland. We are a 54 room hotel with on-site restaurant open for breakfast and dinner. We are currently seeking a Duty Manager to join our team at Reception with Food and Beverage experiance, as a bonus, for this all rounder role. **Key Responsibilities of the role includes,** - Ensure smooth and...

  • Duty Manager

    20 hours ago

    New Zealand HMOBILE LIMITED Full time

    **Valentines Restaurant Manukau**have an opportunity for a guest-centric individual to join the team at as a **Duty Manager.** We are looking for a highly motivated, friendly, positive and experienced duty manager and front of house staff who are passionate about hospitality and the service industry. You must have an understanding of and the ability to...

  • Front Office Manager

    6 days ago

    New Zealand Holiday Inn Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Office Manager Auckland Hotel

    7 months ago

    New Zealand Jump Recruitment NZ Full time

    Are you a Front Office "Gun" (Manager) looking for something a bit more exciting to JUMP into, that can provide you with a true career path into something bigger' **We are a brand that loves personality and encourages you to be you!!** This exciting hotel is a local hit, with a well recognised, international brand, and a great following, with a reputation...

  • Front of House Assistant Manager

    6 days ago

    New Zealand BETTERMAN BUSINESS MANAGEMENT LIMITED Full time

    **BEST WESTERN COFFEE LIMITED** Location: Auckland Job Title**:Front of House Assistant Manager** Key tasks and responsibilities: - Assist managing a team of front of house staff including scheduling, training, and general supervision - Assist overseeing that all opening and closing duties of the outlets are completed correctly and that cleanliness and...

  • Front of House Assistant Manager

    6 months ago

    New Zealand Northland Restaurant Full time

    Job Title**:Front of House Assistant Manager** Key tasks and responsibilities: - Assist managing a team of front of house staff including scheduling, training, and general supervision - Assist overseeing that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained - Responsible for daily...

  • Front of House Assistant Manager

    7 months ago

    New Zealand BETTERMAN BUSINESS MANAGEMENT LIMITED Full time

    Key tasks and responsibilities: - Assist managing a team of front of house staff including scheduling, training, and general supervision - Assist overseeing that all opening and closing duties of the Caf are completed correctly and that cleanliness and maintenance are maintained - Responsible for daily deposits, and the correct operation of the POS...

  • Duty Manager

    5 days ago

    New Zealand BS TOOR LIMITED TRADING AS HELL PIZZA BEERECOURT Full time

    Duty Managers are high performing team members who are responsible for helpingmanaging the store and staff from start to finish. Dealing with operational or customer relatedissues during this time and reporting back to the Store Manager. Demonstrated ability to leadand manage operation in fast-paced, dynamic environment and ability to take correctiveactions...

  • Rydges Wellington

    7 months ago

    New Zealand Rydges Full time

    Front Office | Listed 14 June Rydges Wellington - Assistant Front Office Manager Location - New ZealandWork type - Full timeBrand - Rydges- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new...

  • Duty Manager

    1 month ago

    New Plymouth, New Zealand Taranaki Full time

    Pay & Benefits: Discounts across wider group, Wellness BenefitListed: Mon 25 Nov, 1:56 pmType: Full time, PermanentReference: Snug Duty ManagerLocated within the heart of the West End Precinct and set in an atrium covered tropical courtyard, Snug Lounge is perfect for that casual drink and social dining. Our menu, designed for sharing, is a take on...