Checkout Supervisor

2 weeks ago

Hawke's Bay, New Zealand Pak N Save Full time

Tamatea PAK'nSAVE is currently looking for a multi-tasking, customer focused Checkout Supervisor for a busy, front line role Show us what you've gotAbout the RoleThis position involves supervising a large team in a very busy Checkout Department. You will be responsible for delivering an outstanding customer experience, which in turn will provide positive results for our business.The primary role of the Checkout Floor Supervisor to supervise checkout staff on a day-to-day basis. You'll assist the Checkout Manager to ensure a smooth front-line operation in the afternoons and evenings. While this role is floor based you will be needed to assist with checkout operations, lotto sales and self checkout monitoring.We have a full-time permanent positions working 32 hours per week on the following roster:Mondays: 10:45am - 7:15pmTuesdays 10:30am - 7:30pmFridays 11:30am - 8pmSaturdays 11:30am - 8pmKey responsibilities include:Ensuring all legal obligations are met with regard to the sale of age-restricted products.Keeping on top of customer flow and ensuring appropriate numbers of checkouts are open at all times.Ensuring speedy resolution of price enquiry and other queries through effective liaison with all departments. Ensuring appropriate escalation of price scanning errors and returning customer complaint forms to the appropriate department.Monitoring impulse bars and fridges and ensuring stock is correctly ticketed and priced. Monitoring stationery / bag levels to ensure sufficient levels are maintained.Ensuring the checkout area is kept clean and tidy and all trolleys, baskets and credits are cleared away regularly to avoid clutter or potential hazards being created.Assisting customers with the processing of their transactions in the self-scan area where required.About YouWe are looking for someone who has commitment and a positive attitude with loads of enthusiasm We proudly serve 30,000 people per week through the checkouts, so this is a busy roleIdeally, you will have been a successful supervisor or team leader in a retail environment before.At all times, consider the customer and making things right by them.Ability to multi task and stay focusedYou'll be physically able, and reliability is keyAbility to pass a pre-employment drug andalcohol testHold a liquor license or have the ability to obtain oneCustomer focused and be passionateRights to work in New ZealandPAK'nSAVE Tamatea is a pretty big business on its own, never mind being part of the Foodstuffs Cooperative. We employ over 230 people and serve over 30,000 people a week and help to support our local community. We are proud to provide customers a fresh as, sweet as and cheap as experience in our storeIf this role sounds like it could provide you with your next challenge, click APPLY NOW. Please include a cover letter and CV with your application. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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