Assistant Branch Manager

3 weeks ago

Auckland, New Zealand Gorentals Full time

Are you ready to embark on an exciting journey with us? We are seeking a dynamic Assistant Branch Manager with a versatile background and proven leadership skills to join us at our Auckland City Branch. The ideal candidate will be adept in people management, have worked in the customer service industry, and be skilled in motivating and inspiring staff to achieve branch sales targets while maintaining exceptional service levels.A LITTLE BIT ABOUT USGO Rentals is a New Zealand owned business that has been around for over 20 years, continually thriving and evolving in the rental car industry, and consistently providing a 5-star customer experience. Since partnering with Enterprise, (the world's largest privately owned rental car company) in 2022, we have three international brands on offer: National, Alamo, and Enterprise. This partnership has elevated our presence on the global stage and expanded our customer base both locally and internationally.WHAT MAKES US DIFFERENT?We take pride in offering a supportive working environment that fosters opportunities for staff to flourish, with tailored career development plans, access to "on-the-job" NZQA qualifications and on-going up-skilling and training. Plus, we win awards GO Rentals won "Employer of Choice" at the 2023 Tourism Industry Awards and we are nominated in the same category again this yearABOUT THE ROLEAssisting the Branch Manager, you will work closely with the team to ensure they have the training and the necessary skills to achieve outstanding NPS results and reach Sales Targets. Additionally, you will manage the branch during the Branch Manager's absence and scheduled days off. Please note this role's workdays will be either Tues-Sat or Sun-Thurs to cover weekend management.YOUR CORE RESPONSIBILITIES:Training and development of staff.On-boarding of new team members.Assist with Recruitment.Look for opportunities to generate new Branch revenue.Work with the team to achieve sales targets.Implement and train staff on the GO Rentals' procedures.Deal with customer bookings and handle any complaints.Administration and relevant reporting data and analysis.OUR PERKS AND BENEFITS:Birthday Leave - have your birthday offStaff discounts on vehicle hire and 5 free days per yearRandom financial "Happiness" Bonuses.$200 GO Health Check, to spend on your health & wellbeing.Monthly Office Birthday Celebrations.GO Social events.Staff referral bonus.Long Service bonus.Employee Assistance Program (counselling).WHAT DO YOU NEED?2+ years experience in a branch management role or similar.Experience managing a team of 5-10 staff.To be able to work either Tues-Sat or Sun-Thurs.On offer is an exciting, multi-faceted role, a competitive salary, and a unique chance to work with a leader in the Tourism industry. If this sounds like you, apply today with your CV and cover letter.OUR AWARDS INCLUDE:Tourism Industry Awards.2023 WINNER GO Rentals Employer of Choice2degrees Business Awards.2023 FINALIST GO Rentals Employer of the Year and People's Choice.Westpac Auckland Business Awards.2022 FINALIST GO Rentals Employer of the YearOther awards and endorsements:Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years of people management experience do you have?Do you have customer service experience?What's your expected annual base salary?Do you have a current New Zealand driver's licence?Have you worked as a Branch Manager for a Rental Car company in your previous roles?
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