Tauira Journey Coordinator

3 days ago

Waikato, New Zealand Te Wananga O Aotearoa Full time

Mo matau | About usAs a proudly indigenous tertiaryeducator, 'tauira success' is our mission and 'whanau transformationthrough education' is our vision, guiding our commitment to deliveringquality education programmes underpinned by Maori culture and values.Our kaimahi (employees) enjoy a whanau-friendly workplace and a greatrange of benefits to support their wellbeing and that of their whanau: Free healthand life insurance for permanent kaimahi.For permanentkaimahi, four extra leave days each year to celebrate Matariki and Christmas,plus special leave available for those involved in cultural or sporting events.Flexible work hours for non-rostered positions andwork-from-home options for positions that can be performed remotely.Free carparking at our main campuses.Mo tenei mahi | About this jobWe are currently seeking two newly created, permanent part-time (20hours per week) Tauira Journey Coordinators (TJC), based in TeAwamutu.
This role will have rostered work hours.
These hours will bebetween 8:30am and , Mondays to Sundays.As the Tauira Journey Coordinator for Te Ata Hapara (TAH), you will playa vital role in supporting tauira throughout their educational journey, helpingthem to overcome challenges and achieve their learning goals.
You'll providepersonalized, needs-based outreach, ensuring that tauira feel supported everystep of the way.
From following up with early withdrawals and no-shows toresponding promptly to inquiries, your role is centred around exceptionalcustomer service and building positive relationships.
You'll collaborate withinternal and external stakeholders to enhance student success, while upholdingthe values and integrity of Te Wananga o Aotearoa.All applications will be reviewed when we return to mahi from 15 January 2025.
Mou | About youThe ideal candidate will be passionate about supporting our tauira andwill posses a strong communication style, empathy, and a commitment to fostertauira success.
You will also bring with you:NCEA Level3NZCertificate in Contact Centre (Level 3) or New Zealand Certificate in Business(Administration and Technology) (Level 4) is advantageousFull NewZealand Driver's License3+ yearsproven experience in listening and communication skills3+ yearsproven ability to apply initiative and common sense in a variety of situations 3+ yearsproven experience in dealing with a variety of callers, including distressedtauiraAsa kaupapa Maori organisation, your willingness to participate in culturalactivities and develop an understanding of Ahuatanga Maori (values, culture andtikanga) will be key.Tonoa i tenei ra
| Apply todayIf we'veoutlined a role that matches your capabilities and aspirations, and a workplacethat appeals, apply today as applications will close as soon as we have asuitable shortlist.A position description is available on our career'swebsite.
For any other queries, pleaseemail Position description

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