Unified Tech Support Engineer

7 hours ago

Auckland, New Zealand Anz Full time

Ko Matou – About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleThis role is critical to making this happen.
You will showcase your proactive ability in troubleshooting desktop issues, work with a large team that is focused on providing a stellar employee experience and a fun, dynamic environment coupled with a collaborative and supportive team.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.Role Type: PermanentRole Location: AucklandWork Hours: Full TimeKa aha to ra e kite ai?
- What will your day look likeIn this role, you would have the opportunity to:Provide timely and effective 2nd level support for incident resolution and request completion for ANZ technology product suite.Resolve cases in-line with agreed business expectations and SLAs.Function as the escalation path for 1st level support; Technology front desk support; and expertise on the Desktop platform to NZ resolver groups and projects as required.Assist with implementation of policies & procedures for Support processes.Maintain knowledge articles and databases, for applications, hardware, services and deliverables within the ANZ technology environment.Recommend improvements to process and permanent fixes for production.Adhere to processes related to Incident Management, Work Request, and Change processes, acknowledging incident and work request records, updating regularly and closing with necessary resolve information.Assist and manage changes to the Enterprise Desktop platform during change windows and on an "as required" basis.Providing critical support during major incidents, ensuring timely resolution and minimal impact on business operations, and contributing to the development and execution of service improvement plans.Monitoring alerts and trends using tools like NexThink and ServiceNow to proactively address potential issues and managing bulk software deployments.Ou Pukenga?
- What will you bring?To grow and be successful in this role, you will ideally bring the following:Experience in Desktop "Break Fix" or troubleshooting and proactive management of a large Distributed Computing environment.Excellent customer service support.Positive and Professional manner as you will be required to support ANZ Ltd Executives and Board members.Significant experience in using the following applications: Windows Clients 7&10; Microsoft Office 2010 to O365; Microsoft Active Directory; Microsoft Exchange; SharePoint; System Configuration Centre Manager (SCCM); Citrix – Virtual Desktop environments; Workspace, Mobility, Android & iOS, NexThink.Demonstrated ability to work as part of a wider Technology team.Knowledge of Cloud PC and Intune are advantageous but not necessary.Proven attitude to manage stress.Actively progressing with IT trainings and qualifications.Flexibility in work hours, as support may be required outside of normal business hours.You're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.He aha te take e uru ai koe ki a matou?
- So, why join us?From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose: shaping a world where communities thrive.But it's not just our customers who'll feel your impact.
You'll feel it too.
Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.We're a diverse community at ANZ in different roles, different locations, doing different things.
That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.
We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated.
That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi.
This includes increasing representation of Maori and Pasifika people at ANZ.
Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.Kua watea te katoa ki te tono.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.To find out more about working at ANZ visit https://www.anz.co.nz/careers/.
You can apply for this role by visiting ANZ Careers and searching for reference number 83712.Te Ra Otinga - Job Posting End Date10/01/2025 , 11.59pm
#J-18808-Ljbffr

  • Unified Tech Support Engineer

    3 weeks ago

    Auckland City, New Zealand ANZ Banking Group Full time

    **Req ID**: 83712 **Department**: Technology Operations IT Support **Division**: Technology **Location**: Auckland Ko Mātou - About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our...

  • Product Design Engineer

    7 months ago

    Auckland CBD, New Zealand Tech Mahindra Full time

    **Job title/Position: Product Design Engineer** Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and the society to Rise. We are a USD 5.1 billion organization with 145,000+ professionals across 90 countries helping almost 1200 global customers, including Fortune 500 companies. At Tech Mahindra, we...

  • Geotechnical Engineer

    6 months ago

    Auckland City, New Zealand Tetra Tech Full time

    Engineering Geologist - Auckland, New Zealand - Are you passionate and motivated to discover innovative solutions? - Do you have a knack for transforming complex geological challenges into rock-solid designs? - Advance your career in engineering with our dynamic team in Auckland! **About the Role**: Our geotechnical team is expanding to meet the demands of...

  • Software Engineer

    1 week ago

    Auckland CBD, New Zealand Tech Mahindra Ltd. Full time

    **Job title/Position**:Software Engineer** Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and the society to Rise. We are a USD 5.1 billion organization with 145,000+ professionals across 90 countries helping almost 1,200 global customers, including Fortune 500 companies. At Tech Mahindra, we live...

  • Lead Technology Specialist

    1 week ago

    Auckland City, New Zealand ANZ Banking Group Full time

    About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small. We have an excellent opportunity for a Lead Technology Specialist in...

  • Tech Lead

    6 days ago

    Auckland City, New Zealand First AML Full time

    **Our Engineering team** As a **Tech Lead **at First AML you will be part of an Engineering team that **loves to collaborate** and work together to solve problems. The team is organized in “pods” that include 4 devs (including 1 Tech Lead) and a QA. The teams work on **continuous delivery**, where they ship numerous times throughout the day. We believe...

  • Tech Lead

    1 week ago

    Auckland City, New Zealand First AML Full time

    **Introduction**: A Little about First AML. Our team are a great bunch of people - a mix of experience, supportive like no other, wonderfully diverse and passionate about always making a difference. Our purpose is to help everyday people access the financial system, while limiting criminal exploitation. We've created a world-class SaaS product that solves...

  • Tech Lead

    7 months ago

    Auckland City, New Zealand First AML Full time

    **Introduction**: Who are we and why work for us? We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focussed on running their business. First AML isn't just a “start up”, we are well funded and in growth mode which for you means your career will grow with us as we create a...

  • Tech Lead

    7 months ago

    Auckland City, New Zealand Pushpay Full time

    We are looking to add a collaborative, inclusive and experienced Tech Lead who has a passion for developing and supporting world class products within a cross functional team, using state of the art AWS technologies. The Tech Lead collaborates with the engineering leadership and product teams to create a technical vision, then works with their team to turn...

  • Tech Lead

    2 days ago

    Auckland City, New Zealand Pushpay Full time

    We are looking to add a collaborative, inclusive and experienced Tech Lead who has a passion for developing and supporting world class products within a cross functional team, using state of the art AWS technologies. The Tech Lead collaborates with the engineering leadership and product teams to create a technical vision, then works with their team to turn...

  • Ios Tech Lead

    2 days ago

    Auckland City, New Zealand MEGA Full time

    **Location**:Remote. Preferred locations are Asia-Pacific, Europe or New Zealand **Job type**: Permanent, full-time **About MEGA**: MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with **Privacy by Design**, MEGA provides a range of end-to-end encrypted cloud storage and communication solutions for individuals...

  • Ios Tech Lead

    2 days ago

    Auckland City, New Zealand Careers at MEGA Full time

    **Location**:Remote. Preferred locations are Asia-Pacific, Europe or New Zealand **Job type**: Permanent, full-time **About MEGA**: MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with **Privacy by Design**, MEGA provides a range of end-to-end encrypted cloud storage and communication solutions for individuals...

  • Environmental Scientist

    7 months ago

    Auckland City, New Zealand Tetra Tech Full time

    Environmental Scientist / Contaminated Land Consultants - Auckland, New Zealand Are you all about digging into innovative solutions and turning tough environmental puzzles into solutions? Well, guess what? Our Auckland team is on the lookout for someone just like you to join our crew! - Are you passionate and motivated to discover innovative solutions? - Do...

  • Full Stack Engineer

    8 hours ago

    Auckland City, New Zealand Potentia Full time

    **The opportunity**: Rarely do you see a team bound by a unified purpose to help on a global scale to transform food sustainably for everyone on the planet. This global AgTech team is focussed on creating products that really unlock a growers ability to understand and steer their crops using data, resulting in maximised yields and efficient growing...

  • Data Engineering Tech Lead

    1 week ago

    Auckland City, New Zealand Auckland Transport Full time

    **Lead ETL developments across AT's Enterprise Data Platforms**: - ** Design, develop and implement innovative data integration**: - ** Permanent opportunity, hybrid working options available** **Te Whiwhinga mahi | The opportunity** We have an exciting opportunity for Data Engineering Tech Lead to join our Corporate Analtyics Team. Auckland Transport are...

  • Solution Architect

    7 months ago

    Auckland City, New Zealand Tech Mahindra Full time

    **Job title/Position**:Solution Architect** Tech Mahindra offers innovative and customer-centric digital experiences, enabling enterprises, associates, and the society to Rise. We are a USD 5.1 billion organization with 145,000+ professionals across 90 countries helping almost 1200 global customers, including Fortune 500 companies. At Tech Mahindra, we live...

  • Tech Area Lead

    1 week ago

    Auckland City, New Zealand Westpac Full time

    **Tech Area Lead** **-** **NEW12110** - **Attractive salary + 10% superannuation over your base salary**: - **Great banking benefits include 5 annual well-being days**: - **Based in Auckland with flexible WFH options** We are on the lookout for an experienced **Tech Area Lead** to join the team here at Westpac. Bring your development and collaboration...

  • Technical Director

    4 weeks ago

    Auckland, New Zealand Tech Artists Full time

    Technical Director - Auckland - Tech Artists Tech Artists Auckland 22 hours ago Description We are seeking a Technical Director for our Auckland studio. Job Summary The Technical Director will lead our programming department, ensuring projects are delivered on time with high quality and best experience. This role requires strong technical and game...

  • Tech Lead

    6 months ago

    Auckland City, New Zealand Pushpay Full time

    We are looking to add a collaborative, inclusive and experienced Tech Lead who has a passion for developing and supporting world class products within a cross functional team, using state of the art AWS technologies. The Tech Lead collaborates with the engineering leadership and product teams to create a technical vision, then works with their team to turn...

  • Manufacturing Engineer Tech

    4 weeks ago

    Auckland, New Zealand Ziprecruiter Full time

    POSITION PURPOSEThe Manufacturing Engineer Technician will be a key member of the Regional Manufacturing Engineering Team. This position will be responsible for executing regional and global engineering projects, operations team support, maintenance reliability support, continuous improvement projects, safety projects, and daily tasks associated with...