Revenue Protection Analyst

4 weeks ago

Auckland, New Zealand Gosee Limited Full time

Compliance & Risk (Banking & Financial Services)At GoSee, we're on a mission to connect more travellers with the people and places they love. With the backing of the Webjet Group we're a NZ success story in growth modeAbout The RoleAs the Revenue Protection Analyst, you will own the management of all chargeback, dispute and arbitration matters. You will have a strong focus on automation and streamlining processes and reduction of overall chargeback volume.Key Responsibilities include:Investigate and provide formal response to chargebacks, disputes & arbitration cases.Liaise with banking institutions and payment providers on chargeback related matters to ensure a positive outcome for the business.Liaise with internal stakeholders regarding any emerging chargeback trends related to both fraudulent and non-fraudulent transactions (service disputes). Liaise with Finance and Customer Operations on status and reconciliation of chargebacks, as required.Compile and disseminate monthly reports on chargeback & fraud performance; reporting on trends that pose financial loss to the business.Triage and investigate fraudulent and non-fraudulent transactions. Work with the broader Webjet Group to analyse fraud patterns and trends, identifying vulnerabilities and proactively proposing countermeasures.Communicate directly with customers via phone and email on fraud and chargeback related matters.Identify and implement streamlining of chargeback processes and/or improve our chargeback prevention capability.Work closely with the Revenue Protection team for Webjet and provide cover as required.Assist the broader finance team as required, particularly in automating and simplifying processes within the team.There will be some occasional after hours or weekend monitoring required for this role, so some flexibility is required.About YouExcellent communication and interpersonal skills to communicate and collaborate with both internal and external parties.Ability to build relationships and work with stakeholders to implement revenue protection initiatives.Strong problem-solving skills to identify revenue risks and devise effective solutions.Ability to make data-driven decisions and prioritize actions based on revenue impact.You will facilitate knowledge sharing and implementation of best practices.Excellent time management skills with the ability to prioritise under pressure.Previous experience in automation and streamlining processes is desirable.A commitment to continuous learning and staying updated on industry trends, emerging threats, and revenue protection practices.About The CompanyGoSee is a global travel Ecommerce group, specialising in global car and campervan rental. We are a NZ success story that has grown from a feisty start-up venture to a global business that is part of the Webjet Group, a thriving ASX200 listed company.There are lots of good reasons to join us Here are some of the benefits of working at GoSee:Flexible and hybrid work options.Subsidised health insurance through Southern Cross and the opportunity to enroll your family at a discounted rate.Travel discounts across GoSee and Webjet brands available for family and friends as well.Free travel insurance.Enhanced parental leave benefits.Extra leave for your birthday, the birth/adoption of your child, when you get married.Long service leave to recognise service & commitment.Public Transport / car parking subsidy.Opportunity to give back to the community through our volunteer programme.A wellbeing and cultural programme with regular social events.An office in the heart of the city.10 days sick leave immediately available to you when you join, 2 of these days can be used as wellbeing days.A diverse group of passionate people.Bottomless access to high quality coffee from our café style coffee machineIf this sounds like you, APPLY NOWTo apply for this vacancy you MUST be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.Your application will include the following questions:Do you have the legal right to work in NZ (e.g. citizenship, residency or permit)?Please provide your salary expectations.What is the notice period for your current employment?If successful, do you consent to GoSee checking the following records should the nature of your job demand it? Immigration Status via VisaView / Department of Internal Affairs, TORO/Driver Check via NZTA, Criminal Records Check via NZ Police/Ministry of Justice, Claims History via ACC. Additional consent form must be completed.The information you supply will solely be to assess your suitability for this vacancy and only accessible by the People and Culture team and staff responsible for the recruitment of this position. Under the Privacy Act 1993, you have the right to access your personal information and request for it to be corrected. This information will be securely held electronically on our careers site. Do you consent?I acknowledge that all information I provided in this application is true and correct to the best of my knowledge and that any incorrect or misleading information may lead to disqualification, or if appointed, to termination of Employment.
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