Entry Level Support Engineer

7 days ago


Canterbury, New Zealand New Era Technology Full time

Join New Era Technology, where People First is at the heart of everything we do.
With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
Apply today and help us shape the future of work—together.What is the role?Monday - Friday 38 hour working week.Based on site in the education sector you would be the first point of contact for any IT related issues.
Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues.
Collaborating with cross-functional teams to resolve complex problems.
As part of this role, you will be completing daily timesheets which requires attention to detail.Responsibilities:Respond to client inquiries and provide technical support via various channels (phone, email, chat, etc.
)Diagnose and troubleshoot technical issues reported by clients.Document and track client issues using a ticketing system.Escalate unresolved issues to appropriate teams and follow up until resolution.Stay up to date with product knowledge and industry trends to provide accurate and timely support.Desirable:Practical technical knowledge in supporting and implementing:Windows 11Windows Server 2022Azure Active DirectoryFirewalls (FortiGate)Switching (Ruckus, HP, Allied Telesis)Wireless (Ruckus, Aruba/HP, Aerohive)Printers/CopiersMust be a NZ Citizen or hold permanent residency (required).What we offer:A friendly team environment with a strong technical support network.Opportunity to work with the IT industry's latest technologies.Internal career growth for high performers and IT super-stars.An opportunity to earn while you learn.What we do: New Era is a global IT integrator delivering Managed Services, Collaboration, Cloud, Data Networking, Security and Corporate AV Solutions to more than 12,000+ customers.
Operating in 70+ locations worldwide New Era brings our clients an unparalleled understanding of IT solutions.Who we are: New Era promotes a culture of continued development, both personal and professional.
If this resonates with you, there is an opportunity to join New Era Technology's growing team of highly skilled and industry-certified professionals.
We are looking for new team members who showcase our core values of community, integrity, agility and commitment.
In New Zealand, New Era Technology is 24 years young.
Nationally, we are the largest educationally focused, IT solutions and support provider.
We provide strategic consultancy, design, implementation, and support services to schools across New Zealand.New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us.
In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
#J-18808-Ljbffr



  • Canterbury, New Zealand New Era Technology Full time

    Join New Era Technology, where People First is at the heart of everything we do.With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you'll...

  • Data Entry Temp

    11 hours ago


    Canterbury, New Zealand Stellar Full time

    **Contract Type**: - Contractor**Location**: - NZ - Canterbury - South Island**Industry**: - Admin / Secretarial / Office Support**About the Company**: Our client, a leading multinational transport company. They play a critical role in supporting key industries across New Zealand, such as agriculture, contracting, transportation, and more. Due to their...


  • Canterbury, New Zealand Level Group Anz Full time

    Are you looking for something exciting and new?Are you ready to take your Electrical Career to the next Level?Come and join the tribe of Stand Out Trade Services!We are looking for an Industrial & Commercial Electrician with team leading experience.We asked others in the team what they love about their job, and they said:"Variety - working from the Ocean to...


  • Canterbury, New Zealand Level Group Anz Full time

    Are you looking for something exciting and new?Are you ready to take your Electrical Career to the next Level?Come and join the tribe of Stand Out Trade Services!We are looking for an Industrial & Commercial Electrician with team leading experience.We asked others in the team what they love about their job, and they said: "Variety - working from the Ocean to...

  • Service Electrician

    11 hours ago


    Canterbury, New Zealand Level Group Anz Full time

    Are you looking for something exciting and new?Are you ready to take your Electrical Career to the next Level?Come and join the tribe of Stand Out Trade Services!We are looking for an NZ Registered Electrician with experience in Commercial, Industrial, Rural & Dairy Sectors.The position is in our Service team where if you like variety and working alone, then...


  • Canterbury, New Zealand Picasoid Full time

    PiCaSoid is looking for a TECHNICAL SUPPORT ENGINEER to join our dynamic team and embark on a rewarding career journey.Responding to technical support ticketsContacting clients to find out the nature of the technical or IT issueLinking to clients' computers via remote accessTraveling to clients' office or server locationInstalling new hardware, software, and...

  • Service Electrician

    10 hours ago


    Canterbury, New Zealand Level Group Anz Full time

    Are you looking for something exciting and new, are you ready to take your Electrical Career to the next Level - Come and join the tribe of Stand Out Trade Services!!We are looking for an NZ Registered Electrician with experience in Commercial, Industrial, Rural & Dairy Sectors.The position is in our Service team where if you like variety and working alone...


  • Canterbury, New Zealand Picasoid Full time

    PiCaSoid is looking for a TECHNICAL SUPPORT ENGINEER to join our dynamic team and embark on a rewarding career journey.Responding to technical support tickets Contacting clients to find out the nature of the technical or IT issue Linking to clients' computers via remote access Traveling to clients' office or server location Installing new hardware, software,...

  • Civil Engineer

    5 days ago


    Canterbury, New Zealand Universal Business Team Full time

    The CompanySurvus Consultants are a passionate, friendly, and committed team, who have built a reputation for consistent innovation at the highest level. Located in Christchurch, since 1957, their number one priority has always been to understand their customer's goals and provide a solution to suit individual needs and requirements. They specialise in...


  • Canterbury, New Zealand Tait Communications Full time

    We Go Beyond for A Safer WorldTe Turanga - The RoleAre you passionate about innovative design and engineering?We are seeking an experienced Senior Design Engineer to join our dynamic team.In this role, you will be responsible for developing and refining cutting-edge products, collaborating with cross-functional teams to bring concepts to life, and ensuring...


  • Canterbury, New Zealand Canon Full time

    As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their...


  • Canterbury, New Zealand Synlait Full time

    Synlait is the 21st Century Milk Nutrition Company. We’re shifting perceptions of sustainable dairy, people and planet. We’re driving value through new thinking and a new attitude. We combine expert farming with state-of-the-art processing to produce a range of milk products for our global customers. Our exceptional people see everything as an...


  • Canterbury, New Zealand West Pharmaceutical Services Full time

    DescriptionAt West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century.Our story began when Herman O.West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2.Through our work to deliver thousands of life-saving and...

  • Senior Support Worker

    10 hours ago


    Canterbury, New Zealand Nhs Full time

    A brand new and exciting opportunity has arisen for a Band 4 Senior Support Workers to join our new Community Enhanced Rehabilitation team.We are looking for post holders who are passionate about rehabilitation, keen to make a difference, highly motivated, enthusiastic and have experience of working with adults with complex mental health needs.The successful...


  • Canterbury, New Zealand Wofo Full time

    Location: Rangiora To work effectively as a Healthcare Assistant under the guidance of a Registered Nurse to provide a high standard of quality care to patients.This role involves working across clinics, wards, emergency departments, and operating rooms.It encompasses supporting patients with comfort and concerns and ensuring the environment is ready to...

  • Production Engineer

    11 hours ago


    Canterbury, New Zealand Talent Propeller Limited Full time

    Do you want to kick your new year off with a great opportunity in one of New Zealand's manufacturing success stories?We have a great opportunity for a tertiary qualified and experienced Production Engineer with the ability to provide mechanical engineering support to our sheet metal manufacturing and assembly processes.You will be a hands-on problem solver,...


  • Canterbury, New Zealand Moffat Group Full time

    Rolleston / Izone LocationWorld Class ManufacturerHands On Production Improvement focusDo you want to kick your new year off with a great opportunity in one of New Zealand's manufacturing success stories?We have a great opportunity for a tertiary qualified and experienced Production Engineer with the ability to provide mechanical engineering support to our...


  • Canterbury, New Zealand Sourced It And Technology Specialists Full time

    Lead and inspire software engineering teams to create market-leading geologic and geothermal modelling solutions.Senior Software Engineering Management opportunityBased in Christchurch, modern offices, parkside locationOverviewLead and inspire software engineering teams to create market-leading geologic and geothermal modelling solutions.Focus on delivering...


  • Canterbury, New Zealand Recruiting From Scratch Full time

    Who is Recruiting from Scratch:Recruiting from Scratch is a premier talent firm that focuses on placing the best product managers, software, and hardware talent at innovative companies.Our team is 100% remote and we work with teams across the United States to help them hire.Location: San Francisco, New York, NY or Remote in USOur client is an engineering...


  • Canterbury, New Zealand Elmo Software Full time

    Who we are…Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK.Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR...