Customer Ambassador

2 weeks ago


Auckland, New Zealand Gorentals Full time

Full timeAre you passionate about cars and customer service? Look no further Our team is seeking an awesome Customer Ambassador to join our amazing team at Auckland Airport This is a permanent full-time position. (We have two locations: one at the airport and one off-site near the Airport).ABOUT GO and ENTERPRISEGO Rentals has been a cornerstone of New Zealand's rental car industry for over two decades. In 2023 and 2024, we proudly clinched the Employer of Choice award at the Tourism Industry Awards, a testament to our unwavering commitment to our staff and our people-first philosophy. Our exciting partnership with Enterprise, the world's largest privately-owned rental car company, has expanded our family to include three renowned American brands: National, Alamo, and Enterprise.WHAT ARE THE PERKS?Birthday leave - have your birthday offDiscounts on vehicle hire plus 5 free days per year$200 GO Health Check, to spend on your health & wellbeingMonthly Birthday Celebrations.Yummy food treats to keep you GOing through the day.On-site training and career opportunitiesFree Service IQ on-the-job training to gain a qualificationFree Health Insurance after 3 years of serviceTHE ROLE:We are looking for an enthusiastic, customer-focused all-rounder to join our exceptional team, where you will be responsible for looking after our customers' needs every step of the way.You will be responsible for:Providing exceptional customer serviceProcessing rental agreementsProcessing paymentsInspecting vehicles for damage before and after rentalProviding travel tipsManaging customer and booking queriesProblem solving when customers have issues on the roadUpselling GO products and servicesEducating our customers on terms and conditions of hireWHAT YOU'LL NEED:Experience: 2 years customer service experience preferably in a similar industryLicences: A restricted or full driver's licence (if on a restricted licence, have the ability to sit your full within 3-6 months).Passion for Customer Service: You thrive on making customers happy and solving their problems.Excellent Communication Skills: Clear, friendly, and professional communication is a must (written and verbal).Adaptability: Our industry moves fast, and you'll need to adapt to changing situations.Attention to Detail: Accurate paperwork and excellent attention to detailPositive Attitude: A can-do attitude and a willingness to go the extra mile.Availability: Flexible schedule, including weekends and holidays.We work rostered shifts between the hours of 5.00 am – 1.30 am (you will only work 5 days per week and 8 hours per day, but you need to be flexible to changes in hours).OUR AWARDS INCLUDE:Tourism Industry Awards2024 WINNER Employer of Choice2023 WINNER Employer of Choice2degrees Business Awards2023 WINNER Customer Service Delivery2023 FINALIST Employer of the Year and People's Choice.Westpac Auckland Business Awards2022 WINNER Customer Service Delivery2022 FINALIST Employer of the YearThis means you'll be working for the absolute best in the businessPlease apply online with your CV and Cover Letter through SEEK.What are you waiting for? GO GO GO for it
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