Claims Handler

Add expected salary to your profile for insights.We are pleased to offer an opportunity to an outgoing and engaging office 'rockstar' to work for a progressive niche insurance company, operating various insurance brands in the New Zealand marketplace. We create extraordinary insurance for Kiwi's with exceptional vehicles by combining the right people, approach, and processes to form a culture that cares about positive outcomes for our stakeholders.Our staff engagement survey results are consistently above 96% because we FEEL. This is our FEEL......Family - As a close-knit family, we are honest, authentic and supportive of each other and our stakeholders.Empowered - Our knowledge and independence drives us to be fair & efficient, and deliver better experiences.Entrepreneurial - Our optimism, drive, and responsiveness make us agile and adaptable to consistently deliver better results.Lead - We love being here and bringing our A-game every day to disrupt and lead our industry, to ultimately help people feel happy and safe.Our position available - Claims Handler (based in East Tamaki, Auckland)We're seeking an additional Claims Consultant to join our Claims Operations division. You will handle a motor vehicle claim from end to end. You will be a valued member of our tight-knit claims team.This role reports to our Claims Manager.This role involves:Oversee assigned claims from end to end.Think outside the box in order to provide innovative solutions to our customers when they are moving through the claims process.Liaise with brokers, assessors, customers and repairers to ensure great customer service.You will demonstrate the following:Attentiveness: You are diligent, and driven with an eye for detail.A customer focus: Attuned to our customer's needs.An exceptional phone manner, along with excellent written communication skills.Ability to combine accuracy with pace.A multitasking mindset from someone that is organised yet creative and with excellent time management skills.A sense of humour and an easy-going approach that will gel with the team immediately.We will happily consider exceptional graduates who demonstrate an ability to learn.The workday will be varied and requires energy. It involves a combination of initiative, flair and flexibility with a 'can do' attitude. The successful applicant will be a positive and motivated individual who will 'muck in' and help the other business units when required.At Star Insure, we have a strong culture. We are a family-owned and operated company and have strong family values. We are not corporate; we set challenging goals and work hard to achieve them. We understand that everyone within the business plays an important part in achieving our goals. We believe in developing our team to ensure there is a clear vision for career progression.This role will suit someone looking to add to their current experience in a positive organisation. We offer a salary and package that includes the following:Competitive salary paid fortnightly.Company-funded medical, life and trauma insurance.Free access to motorhomes for personal & holiday use.Free access to independent financial advice & financial planning.What to do now?Applications are welcomed from candidates who see the glamour in the details and successfully navigate the fast-paced world of 'do it now' (no procrastination). Send your CV to us ASAP via the links below, but please make your CV stand out. Do something different, demonstrate why you should be the chosen Star. Think different, act different, be different.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years' experience do you have as a Claims Handler?Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a claims consultant?Do you have customer service experience?How many years' experience do you have in the insurance industry?What's your expected annual base salary?How much notice are you required to give your current employer?
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