Workforce Planner
5 days ago
Take the next step.
Be part of something bigger at Suncorp.Are you ready to Chase the Sun?
A career with Suncorp gives you the chance to do that every day, while also helping New Zealanders to build futures and protect what matters.Our commitment to developing our people means your customer service and sales career journey will be enhanced during your time at Suncorp.
We will also train you to be an underwriter, so that you can evaluate the risks involved when insuring people's home, contents, and vehicles.We have an exciting opportunity to join our Consumer business as a Workforce Planner in Auckland.
The purpose of the role is to ensure that SNZ Consumer and Business teams consistently meet service levels through effective forecasting, planning, and scheduling of resources to meet customer demand, working with leadership teams to develop, manage, and optimize resourcing, applying a best practice approach to workforce planning disciplines, and providing insights and recommendations on trends.Your responsibilities will include:Contribute to the development and optimization of Workforce Planning processes and systems.Develop forecasts, including calculating the impact of known future events, to ensure achievement of service levels across all front and back-office teams.Work collaboratively with leaders to implement rosters.Develop and demonstrate innovative thinking in scheduling methodologies to improve service levels.Ensure all planned events (team meetings, training, annual leave, etc.)
are incorporated into schedules to minimize impact on service levels.Provide coaching and support for all leaders with accessing, updating, and interpreting workflow forecasts in our systems.Provide trending forecasts and insights to assist with future staffing requirements.Provision daily staffing, workflow rosters, and intraday adjustments as required to ensure service levels are achieved.Reporting:Provide timely and accurate reporting of key service performance metrics including:Develop and maintain workforce management performance reporting and analytics across relevant Consumer and Business teams.Daily, weekly, and monthly performance reporting for teams and individuals – including adherence and availability.Trend analysis, skill gap analysis, and recommendations.Business Excellence & Process Improvement:Actively work to identify and drive process improvements ("quick wins").Work with the Lead Workforce Planner on new projects, including helping develop and deliver on the contact centre roadmap.Proactively engage with key industry events & people to improve knowledge of industry trends.What you need to succeed:Workforce Management background – at least 5 years' experience (required).Experience with workforce planning software such as Genesys Cloud & Salesforce.Experience in managing senior management and stakeholders.Proven ability to inform decision making and make recommendations.What you will get in return:Free life, salary continuance, and trauma insurance cover.Discounted insurance through Vero & Asteron Life.Flexible working environment and arrangements; genuine focus on work-life balance.$250 annually for flexible benefits.Ongoing learning and development opportunities, including study support.About us:We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance – working together to bring about faster, simpler, and better outcomes for our customers and corporate partners.
Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us.
With a shared customer-obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.Chasing the sun means pursuing your passions, fulfilling your potential, and getting that much closer to the future that's just beyond the horizon.
If that's a future you want to see, then your time in the sun starts here – with a Suncorp career.
Apply nowAdvertised: 06 Jan 2025 New Zealand Daylight TimeApplications close: 31 Jan 2025 New Zealand Daylight Time
#J-18808-Ljbffr
-
Workforce Planner
4 days ago
Auckland, New Zealand First Security Full timeAdd expected salary to your profile for insightsWe're FIRST Security, New Zealand's market leader in protective security.Our team set us apart from the rest delivering great customer service in Static Security, Concierge, Mobile Patrol and Correction Escort services throughout New Zealand and Australia.The RoleWe are currently seeking to recruit an...
-
Ict - Workforce Planner
2 days ago
Auckland City, New Zealand Consult Recruitment Full timeWe are seeking a Senior Workforce Planner for our large enterprise client. This role will sit in the project management space and requires someone with strong analysis and planning skills from a project point of view. You will be primarily accountable for the design, implementation and measurement of Enterprise Delivery workforce planning business...
-
Planners
1 week ago
Auckland City, New Zealand Tonkin + Taylor Full time**Mō tō mātou āhuatanga | Who we are** Tonkin + Taylor is New Zealand's leading engineering and environmental consultancy, renowned for our technical excellence in solving complex challenges. We are proudly a New Zealand, employee-owned company and our collective mission is to create and sustain a better world. Tonkin + Taylor is looking for planners...
-
Workforce Manager
6 days ago
Auckland City, New Zealand Fisher & Paykel Appliances Full timeThe Role Fisher & Paykel is a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a...
-
Senior Operations Planner
1 week ago
Auckland City, New Zealand Vector NZ Full timeSenior Operations Planner - Full-time - Department: Operations and Maintenance **About Us** If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you to join us and be part of this...
-
Supply Planner
5 days ago
Auckland City, New Zealand New Zealand Nutritional Wellness Limited Full timeAt Nutritional Wellness, we’re dedicated to delivering high-quality dairy powder products to our customers. We’re seeking an experienced and proactive Supply Planner to join our team and ensure that our supply chain operations run smoothly, efficiently, and cost-effectively. Key Responsibilities: 1. Forecasting & Demand Planning: - Develop and...
-
Operational Planning Specialist
3 days ago
Auckland, Auckland, New Zealand First Security Full timeOverview of the Role">As a Workforce Planner at First Security, you will play a crucial role in scheduling the workforce rostering of our front-line security officers. This involves developing accurate and timely short- and long-term resource plans, making recommendations about possible options to ensure business objectives are...
-
Environmental Planning Team Lead
23 hours ago
Auckland, Auckland, New Zealand New Zealand Government Full timeAbout the RoleWe are seeking a seasoned Team Leader to join our national Environmental Planning team in Auckland. As a key member of our leadership team, you will be responsible for leading a high-performing team of 14 planners across Auckland and Northland.The successful candidate will have a proven track record of driving improvement initiatives, building...
-
Trendcare Coordinator
4 days ago
Auckland City, New Zealand New Zealand Government Full timeWaitemata District is a dynamic and progressive organisation at the forefront of innovative health delivery, working with New Zealand's most culturally diverse populations.TrendCare is a workforce planning and workload management system that provides dynamic data for clinicians, department managers, hospital executives and high level healthcare planners....
-
Transport Infrastructure Leadership Role
23 hours ago
Auckland, Auckland, New Zealand New Zealand Government Full timeAbout the RoleWe are seeking a skilled Team Leader to lead our Environmental Planning team in Auckland. As a key member of our leadership team, you will be responsible for building and maintaining a team who provide high-quality technical expertise in all facets of RMA planning and other statutory processes.The successful candidate will have a strong...
-
Demand & Supply Planner - Packaged
2 days ago
Auckland City, New Zealand Brambles Group Full timeCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more...
-
Sustainability Consultant
2 days ago
Auckland City, New Zealand Tonkin + Taylor Full timeDemand for our consulting services to support NZ's transition to net-zero is at an unprecedented high. As a result, we are looking for a Consultant with a keen interest in sustainability, climate and carbon, to join us. Tonkin + Taylor is New Zealand's leading engineering and environmental consultancy, renowned for our technical excellence in solving...
-
Die Cutting Supervisor
2 days ago
Auckland City, New Zealand Programmed Full timeMy client is a leader in the industry of packaging production, servicing some well known companies throughout New Zealand. They are seeking to employ a Die Cutting Supervisor to run their operations, based in Wiri. This is a hands-on role, managing a team of 14-15 direct reports. With a strong Health and Safety, environmental and food safety focus, this...
-
Factory Planning Manager
3 days ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time**Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...
-
Factory Planning Manager
3 days ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full timeFactory Planning Manager - Operations - Auckland - Full-time - New Zealand We are looking for a committed Factory Planning Manager to play a lead role between the Auckland factory and NZ Supply Chain to ensure that service level targets are met for finished goods manufactured in the Auckland factory. This role leads a team to ensure accurate forecasting and...
-
Project Engineer
19 hours ago
Auckland City, New Zealand Vector NZ Full timeProject Engineer - Full-time - Engagement type: Permanent - Employee - Department: Capital Programme Delivery **Energise your career** If you like the idea of working on projects that make a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector. So much of what we take for granted in our...
-
Visual Merchandiser 12 Month Secondment
4 days ago
Auckland, New Zealand H&M Group Full timeAs a Visual Merchandiser, you work at the heart of a fast-paced fashion business.In your store, you create an environment that inspires customers to explore their personal style.You guide and support the store team to deliver exceptional inspiration & guidance with competitive convenience in line with the H&M brand direction and values.As a Visual...
-
Visual Merchandiser 12 Month Secondment
4 days ago
Auckland, New Zealand H&M Full timeJob DescriptionAs a Visual Merchandiser, you work at the heart of a fast-paced fashion business.In your store, you create an environment that inspires customers to explore their personal style.You guide and support the store team to deliver exceptional inspiration and guidance with competitive convenience in line with the H&M brand direction and values.As a...
-
Visual Merchandiser
3 days ago
Auckland City, New Zealand H&M Full timeAs a Visual Merchandiser you work at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. You guide and support the store team to deliver exceptional inspiration & guidance with competitive convenience in line with the H&M brand direction and values. As a Visual...
-
Visual Merchandiser
2 days ago
Auckland City, New Zealand H&M Full timeAs a Visual Merchandiser you work at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. You guide and support the store team to deliver exceptional inspiration & guidance with competitive convenience in line with the H&M brand direction and values. As a Visual...