Shift Manager

1 week ago

Auckland, New Zealand Ro Campbell Limited Full time

Pizza Hut stores in Central (Royal Oak) and West Auckland (Lincoln, Massey) are looking for Managers/Supervisors (4 positions).
At least 1 year of relevant work experience or a qualification in Hospitality, Business, Management, or related tertiary education.
What will you do?

Able to work at all workstations (dough bench, cut bench, make bench, customer service, dispatch, delivery, and all-round tasks) with exceptional standards.
Assist store manager with recruiting, orienting, training, and motivating employees, as well as conducting appraisals and performance reviews, and providing or organizing training and development.
Help the manager ensure the overall business operates smoothly.
Ensure the business has a sufficient level of staffing on allocated shifts and provide inputs for staff rosters.
Train staff in the correct procedures for running the business.
Make sure staff are aware of specials, answer phones quickly, and ensure staff do the same.
Follow up on customer complaints/comments and resolve them professionally and efficiently.
Conduct stock takes and check on inward goods from suppliers during shifts.
Assist the store manager with managing stock levels and making key decisions about stock control and pricing, including implementing stock control systems, stock tracking, purchasing, stock discounting, and clearance.
Handle daily cash reconciliation, petty cash expenses, and banking.
Perform end-of-shift closing procedures and cleaning tasks along with the team.
Maintain security controls for cash, keys, alarms, and stock.
Assist during external auditor inspections on food safety and brand standards, ensuring the team follows all standards including health and safety.
Complete Team Member and Shift Manager training modules of Hut University within 3 months.

What's in it for you?
We are committed to the continuous development of our people In return for your exceptional management talents, you will receive:

An attractive salary.
Comprehensive branded training.
Continuous support thereafter.
Career progression opportunities to become a Restaurant Manager.

Do you have what it takes?

Preferable to have food industry experience or a diploma/degree in Hospitality, Business, or Management.
Must be willing to work on weekends and be available for on-calls.
Required to work at least 4 days a week between 3:00 PM to 12:00 AM.
Good verbal and written communication skills are essential, especially for handling customer issues, orders, and requests over the phone.
Excellent computer, POS, and stock control skills are required.
Must be willing to do extra hours or cover shifts as needed.
A full driving license and a clean, consistent work history are required.
Must be able to pass a police check and drugs tests if necessary.
Must provide previous work references.
Flexibility to work in any store of the employer within the Auckland region is required.
Candidates will be provided a company vehicle to travel to different branches and may be required to work at different branch locations.

Hourly wage: $27 - $32 per hour (based on experience and skills).
Full-time employment with a minimum of 32 hours per week, paid weekly.
Preference given to candidates already in New Zealand with relevant work experience.
Must be able to pass a drug test and a Ministry of Justice check when required.
Only shortlisted applicants will be contacted.

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