Senior Member Services Consultant

5 days ago

Wellington, New Zealand Les Mills Full time

Working at Les Mills is challenging in all the right ways.
We work hard, but man we have funWhat we do matters: Making Humans Fit for Life.
So if you're looking for a job that combines your passion for customer service and administration with a big picture purpose….here it is
We're all about people growing and developing.
This is where you can bring the best of you to work every day.Right now, we need a Senior Member Services Consultant to join our Member Services team at our office based in Les Mills, Hutt City.Reporting to the National Member Services Manager, you will be working as part of a team whose aim is to deliver outstanding service to our 12 clubs around the country, and ultimately our 50,000 members.
Your exceptional customer service by phone and email will enhance member relations and improve member retention rates.A key focus for the role is to provide guidance and direction to other Member Services Consultants, deal with exceptions, and proactively resolve member issues or inquiries.
This is where your strong administration and communication skills will come into playYou will ideally:Have excellent verbal and written communication skills (well-spoken, clear English is essential)Have strong problem-solving skills and be able to methodically investigate member issues and inquiriesHave the ability to create and negotiate win/win situationsLove working with people and have the ability to stay calm when under pressureHave a high level of accuracy, attention to detail, and be confident in working with systems (we have an in-house CRM system) as well as Microsoft Excel and WordHave your own fitness story and be passionate about health and wellnessOur team is passionate and relentless in the pursuit of health and wellness.
We expect the best from ourselves and others.This role is full-time for 40 hours per week.
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