Frontline Station Support Officer

3 weeks ago

Queenstown, New Zealand New Zealand Government Full time

New Zealand Government – Queenstown, South IslandNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.Based at Queenstown Police StationPolice EmployeePermanentJR 5005172Mo te tunga | About the roleThe role of FSSO is to provide customer service for our Front Counter based at Queenstown Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.Queenstown sits on the shores of the South Island's Lake Wakatipu, set against the dramatic Southern Alps. Renowned for adventure sports, it is also a base for exploring the region's vineyards and historic mining towns. The Queenstown Police Station is one of the largest Police Stations in the Otago Lakes Central Area.We are looking for someone with excellent customer focus, keen to be part of a high performing team, and attention to detail with a can-do attitude. The role provides operational and administrative support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.Key Accountabilities:Dealing with challenging circumstances in a customer services environmentManaging challenging situations involving members of the public in a professional, respectful, and empathetic manner.Management and security of exhibits and lost and found propertyRecording of complaints from members of the public, answering general inquiries and performing reception duties such as managing contractor/visitor access.Strong organisational skills with the ability to multitask.Excellent verbal and written communication skillsHe aha taau e kawe mai | What you'll bringWhilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.Outstanding customer service skills and the ability to work hard in a team environmentPrioritise workflowManage time effectively to complete multiple files and meet deadlinesProfessionalism - Taking pride in representing Police and making a difference in the communities we serveSupportive of one another - Supporting our colleagues across every function and level of PoliceThis role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process.Please note: Deadline for applications is 5:00 pm on Friday 22nd November 2024. Applications may be reviewed prior to the close date as well as contact made with candidates.If you have any questions about this vacancy, please contact ******
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