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Service Delivery Engineer Lead
3 weeks ago
Position based in WellingtonPermanent Full time Position (40 hours per week)Career development and growth opportunitiesPosition DescriptionHe korero mo matou | About us:KiwiRail has been connecting New Zealanders for over 150 years. Our vision, Hononga Whaikaha, Oranga mo Aotearoa (Stronger Connections, Better New Zealand), drives us to create sustainable, efficient transport solutions that benefit our people, communities, and environment.Teamwork, Collaboration, Safety, & Innovation are at the heart of what we do. By modernising rail and ferry services, KiwiRail is building an exciting future, and you can be part of it.He whakamarama mo te turanga mahi | About the role :As Service Delivery Engineer Lead, you'll take the reins of our ICT operations from our Wellington base. Your leadership will drive the seamless delivery of ICT services across the organisation, ensuring alignment with business needs and surpassing expectations.This role is pivotal in forging strong collaborations with executives, stakeholders, and technical teams. You'll focus on elevating service quality, optimising resources, and fostering a safety-first culture.Key Responsibilities:Oversee ICT service delivery, ensuring compliance with SLAs and enhancing client satisfactionAct as the primary contact for executive and board-level ICT supportManage escalated incidents, ensuring prompt and effective resolutionsLead service improvement initiatives to optimise performance and efficiency.Mentor and guide the service delivery team, cultivating a collaborative and high-performing environmentDrive successful and cost-effective delivery of ICT projectsDeliver comprehensive service performance updates and insights to stakeholdersNga pukenga e rapu nei matou | What you will bring:We're seeking an experienced professional who can combine technical expertise with exceptional leadership skills. Ideally, you'll have:5+ years of ICT service delivery and leadership experienceProven ability to manage client relationships and implement service improvement strategiesExpertise in ICT infrastructure, networking, cloud services, and cybersecurityStrong problem-solving skills with a client-focused approachLeadership qualities that inspire and nurture high-performing teamsRelevant certifications (e.g., ITIL, PMP) are a plusA steadfast commitment to health and safety in all operationsNou te rourou | What's in it for you:At KiwiRail, we value and invest in our people. Joining us offers:A vibrant, collaborative work environment with room for career growthFive weeks of annual leave for a healthy work-life balanceAccess to discounted travel, health insurance, and holiday homes across New ZealandAn opportunity to make a tangible difference to New Zealand's rail networkKua rite, kia rite | Ready to make a difference?Applications Close: 20 January 2025 - We value your application and interest in working for KiwiRail, however our Recruitment team are away from Friday 20 December 2024 until Monday 13 January 2025. Please expect a delayed response to your application, we will endeavour to respond as soon as possible.Due to Immigration Regulations, we are currently only accepting applications from candidates residing within New Zealand as New Zealand Residents or as Citizens for this role
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