Customer Change Communications Lead

4 weeks ago

Auckland, New Zealand Computer Concepts Full time

General information

Location

Auckland

Expertise

Brand & Marketing

Job Level

Experienced

Employment Type

Contractor

Close Date

05-Nov-2024

Ref #

58480

Description & Requirements

As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses.
We operate in an exciting and constantly evolving industry, where the pace of change brings new and unique challenges every day, so we operate using Agile ways of working to allow us to meet the fast-changing needs of our customers.
ABOUT THE ROLE:
We're currently looking for a customer obsessed and data savvy communications contractor with a track record of success. You'll be experienced with managing complex customer change communications and projects. If you're looking for a new challenge and thrive on helping customers through periods of change, this could be the opportunity you've been looking for.
WHAT WE'RE LOOKING FOR:

A communications specialist who can work well with our internal teams to translate and communicate complex messages in a way that is simple and easy for our customers to understand
A customer advocate who can be counted on to be the voice of our customers
Advanced data skills, able to understand complex data sets, and act as the co-ordinator between data, marketing automation and communications stakeholders
Excellent stakeholder management and influencing skills, able to collaborate effectively across multiple teams and levels within the business
Excellent project management skills and attention to detail
5+ years of communications or marketing experience, ideally within a service industry
Solid direct marketing experience, including eDM, DM and SMS
A growth mindset, viewing challenges as opportunities
Experience within an agile environment would be highly desirable

WHY CHOOSE US:
Diversity and Inclusion: Te Kanorau me te Whakawhaiti mai
At Spark, we are constantly looking for ways to build a more inclusive culture.
Sustainability: Toitu
Sustainability is a key focus for us.
Benefits: Awhina

A friendly, supportive and fun work environment
Flexible working options
Growth opportunities

Due to the nature and urgency of this role, we are only considering applicants that are based in New Zealand with permanent residency, citizenship, or a valid work visa (with at least 18 months remaining).
Don't tick every box? We know not everyone is going to fit all the criteria we've listed, but we're all about building a diverse workplace. So, if this role sounds like something you'd love, apply anyway. You might just be the fit we're looking for.

To download the position description, please sign in with your account.

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