Customer Contact Performance Optimisation Manager
4 weeks ago
Customer Contact Performance Optimisation Manager Join us as our new Customer Contact Performance Optimisation Manager In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our Customer Contact Centre. Your leadership will be pivotal in driving continuous improvement, ensuring our members and customers receive outstanding service every time they interact with us. Your Day-to-Day Responsibilities | Mo te Turanga Inspiring and supporting your team to cultivate a positive, high-performance culture where every team member feels engaged, empowered, and valued. Analysing customer channel metrics and feedback to pinpoint opportunities for enhancement. Managing escalations effectively and clarifying exceptions to standard operating procedures to ensure smooth operations. Implementing our employee performance framework to minimise performance issues and promote growth within the team. About You | Mou We're on the lookout for a proactive leader who is passionate about continuous improvement, with a proven track record of driving success in a contact centre environment. To succeed in this role, you'll need: At least 5 years of contact centre experience, ideally within service industries, with a minimum of 2 years in a leadership position. The ability to translate metrics and feedback into actionable insights, effectively communicating performance updates and motivating others toward improvement. A talent for navigating change with ease, quickly prioritising tasks and confidently addressing unforeseen challenges. Excellent verbal and written communication skills, with the ability to tailor your style to different audiences. Comfortable in technology conversations, leveraging tools to improve efficiency and customer experiences. Working with the AA | Me mahi tahi tatou ki AA For over 120 years we've been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. Come join us and take your career on its next adventure Free AA Membership for you and your whanau NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver A day off for your birthday Hybrid working arrangement Discounted insurance Applications close 28th October 2024. Please note that applications will be reviewed as they are received, and interviews may be scheduled before the close date. Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. #J-18808-Ljbffr
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation Manager Join us as our new Customer Contact Performance Optimisation Manager! In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our Customer Contact Centre. Your leadership will be pivotal in driving continuous improvement, ensuring our members and...
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation Manager Join us as our new Customer Contact Performance Optimisation Manager!In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our Customer Contact Centre.Your leadership will be pivotal in driving continuous improvement, ensuring our members and...
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation ManagerJoin us as our new Customer Contact Performance Optimisation Manager! In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our Customer Contact Centre. Your leadership will be pivotal in driving continuous improvement, ensuring our members and...
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation ManagerJoin us as our new Customer Contact Performance Optimisation Manager! In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our Customer Contact Centre. Your leadership will be pivotal in driving continuous improvement, ensuring our members and...
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation Manager Skip to content Full time Add expected salary to your profile for insights What You'll Be Doing | Mo te TurangaJoin us as our new Customer Contact Performance Optimisation Manager! In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our...
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation Manager Skip to content Full time Add expected salary to your profile for insights What You'll Be Doing | Mo te TurangaJoin us as our new Customer Contact Performance Optimisation Manager! In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our...
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Auckland, New Zealand New Zealand Automobile Association Full timeCustomer Contact Performance Optimisation Manager Skip to contentFull timeAdd expected salary to your profile for insightsWhat You'll Be Doing | Mo te Turanga Join us as our new Customer Contact Performance Optimisation Manager! In this exciting new role, you'll lead a high performing team focused on enhancing the efficiency and effectiveness of our...
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Fleet Optimisation Manager
2 weeks ago
Auckland, New Zealand Travvia Full timeJoin Our Team as Fleet OptimisationManager at Travvia!At Travvia, we embody adventure, enthusiasm, playfulness, and social connection. With over 3,000 rental cars, campervans, and motorhomes operating under the JUCY and Star RV brands across 13 locations in Australia and New Zealand, we empower travellers to have unforgettable experiences!We are looking for...
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Fleet Optimisation Manager
2 weeks ago
Auckland, New Zealand Travvia Full timeJoin Our Team as Fleet OptimisationManager at Travvia!At Travvia, we embody adventure, enthusiasm, playfulness, and social connection. With over 3,000 rental cars, campervans, and motorhomes operating under the JUCY and Star RV brands across 13 locations in Australia and New Zealand, we empower travellers to have unforgettable experiences!We are looking for...
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Analytics & Optimisation Manager
6 months ago
Auckland City, New Zealand NZME Full time**THE ROLE**: As Analytics & Optimisation Manager, this role lead the Analytics and Optimisation function and manage a Conversion Optimisation Specialist. You will support the OneRoof team by providing analysis, dashboards and insights, and A/B testing and recommendations to improve the performance of the website and app. Our next team member will be part...
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Optimisation Analyst
6 months ago
Auckland City, New Zealand Kotahi Logistics Full timeWe are seeking an Optimisation Analyst to be an integral part of the Kotahi Optimisation Team, executing Kotahi’s ocean freight solution at a high level and enabling strong commercial performance. This is a full-time, permanent role. In this role you will: - Drive cost optimisation of the Kotahi orderbook through the configuration of optimisation...
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Customer Performance
5 months ago
Auckland City, New Zealand NZ Post Full time6-month fixed term role - Lead and inspire with your PowerBI and SQL expertise - Build cross functional team capability and drive collaboration - Ideally Auckland-based, but open to locations in NZ At NZ Post, we are going through a major transformation which sees us preparing for the future by building an unmatched delivery backbone and last mile network;...
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Customer Engagement Lead
5 months ago
Auckland City, New Zealand Contact Energy Full time**Company Description** Te Tākinatanga | Our Story** Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha. Kei te whakawhanake mātou i...
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Linehaul Planning
5 months ago
Auckland City, New Zealand Team Global Express Full time**JOB DESCRIPTION** **Linehaul Optimisation and Planning Manager** Location: Auckland Full time - **Be a part of an exciting companywide transformation.** - **Free parking, great staff benefits & access to discounted holiday homes.** - **Immerse yourself in our inclusive, diverse, and supportive culture.** **Connecting people and communities| Driving...
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Optimisation Analyst
3 months ago
Auckland City, New Zealand Kotahi Logistics Full timeWe are seeking an Optimisation Analyst to be an integral part of the Kotahi Optimisation Team, focused on executing Kotahi’s ocean freight solution at a high level and enabling strong commercial performance. This is a full-time, fixed term role to end of July 2025. Please note, you must be legally entitled to work in NZ to be considered for this role.
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Contact Center Manager
1 month ago
Auckland, New Zealand Foot Locker Full timeJob Title: Contact Center Manager Company: Foot Locker Location: Wellington, Wellington, NZ Job Type: Part-Time Seniority: Mid-to-Senior Level Years of Experience: 6 Job Description: Foot Locker is seeking a dynamic and experienced Contact Center Manager to join our team in Wellington, NZ. As a part-time Contact Center Manager, you will play a vital role in...
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Marketing Performance Manager
7 months ago
Auckland City, New Zealand MTF Finance Full time-Are you a strategic marketer passionate about optimising the acquisition of leads and driving sales success? We're seeking an Auckland or Dunedin based dynamic Marketing Performance Manager to join our team and significantly impact our sales pipeline! As the Marketing Performance Manager, you will play a pivotal role in our commercial function, enhancing...
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Contact Centre Manager
6 months ago
Auckland City, New Zealand Xplor Full timeCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...
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Contact Centre Manager
6 months ago
Auckland City, New Zealand JUCY Full timeWe've got cars campervans and motorhomes across Australia and New Zealand and we are all about our customers and them having the trip of a lifetime. If managing people is your passion then we have the role for you. We are looking for a passionate and experienced Contact Centre Manager to join our team at JUCY Headquarters. The successful applicant will...
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Contact Center Manager
1 month ago
Auckland, New Zealand Pg&E Corp. Full timeJob Title: Contact Center Manager Company: PG&E Corp. Location: Wellington, Wellington, NZ Job Type: Part-Time Seniority: Associate Level Years of Experience: 5 Job Description PG&E Corp. is seeking a motivated and resourceful Contact Center Manager to join our dynamic team in Wellington, NZ. As a key player in our customer service operations, you will...
