Technical Consultant

3 weeks ago

Auckland, New Zealand Systemethix Ltd Full time

A "Technical Consultant '' is a problem solver, and knowledge resource to clients, Systemethix sales teams and business partners.
They understand the client's technical and business requirements and collect additional information where required.
They mostly provide technical post-sales support, as well as some pre-sales support.
This includes, but is not limited to:  Ensuring tickets are proactively attended to.Be on-call for customer support (rooster based & additional remuneration)Collecting additional information about tickets where required.Collaborating with other technical staff to solve tickets.Escalating complex issues to senior technical staff.Capture reusable artifacts in the knowledge management system.Conducting routine health checks.Assisting with report production.Answer technical questionsContribute to automationReduce complexity The focus of this role is to work in a post-sales capacity with primary focus being to provide support on the Systemethix Support Desk.
Secondly, to provide ongoing support to Systemethix' Managed Services customers.
Role Focus:Delivers high quality solutions to clients in response to complex business requirementsHas in-depth product, technology, or industry related specialised skills and is a strong technology or industry leader working with proposals, requirements, design, implementation, and production projects / engagementsProvides effective communications skills across a range of customer contacts from technical specialist through to senior business managersDemonstrates strong problem determination skillsProven Technical Leadership Ability to positively impact business decisions within our customers Technology focus: Large Scale Infrastructure Technology (Compute, Storage, Networking), including:OS: RHEL, other Linux, AIXSystem automation (Ansible, scripting)Storage: Spectrum Scale, Spectrum Control, Spectrum ProtectSAN: Cisco, BrocadeNetwork: IP, CiscoIT security Role DescriptionBAU resource for ongoing Managed Services customersIncident and Request management (end to end process ownership including information collection, analysis, planning and solution-ing, QA, execution and closure, documentation)Automate work for productivity improvement, conduct/participate self and team retrospective on continuous improvement.Assist Senior Consultants with customer projectsAssist Managing client InfrastructureKnowledge Management & DocumentationField Engineer work (on-site Hardware replacement)  Requirements: Technical Consultant & Linux Specialist Strong knowledge of UNIX (Redhat)Red Hat technical certification (RHCE or RHCSA minimum)Datacenter Infrastructure SystemsOperating Systems (RHEL, other Linux, AIX, other Unix)IT Automation (Ansible preferred)IBM Power Systems (AIX & Linux)Networking (Cisco and BNT/Lenovo)Storage (SAN management, Storage array)Hardware/OS/Container/Application level problem analytical and root cause identification  Interpersonal Skills: taking responsibility and ownership focusing on customer outcomesStrong team playerAbility to learn new skills quicklyWork with an extended team (Systemethix staff, business partners, and clients)Open and ready to take on larger responsibilities as you grow into the roleWilling and passion to share & learn from customers and team.Proactive on collecting feedback and taking actions on improvementsExperience: Gathering and validating technical requirementsImplementation and management of IT Infrastructure solutionsIndependent Problem determination and resolution from end-to-endAbility to manage and prioritise tasks efficientlySolid resource planning and problem-solving skillsExcellent verbal and written communication skillsPlace of work: The employer's premises are located in Onehunga.
Auckland.
1061.
New Zealand.
However, the employee will work at multiple customer locations within New Zealand, as required by the employer, or at home when necessary.Hours of work: The employee will work for 40 hours each week on Monday to Friday, between the hours of 8am to 6pm.
The employee can choose when to start and end work each day (within agreed limits), as long as they work the agreed number of hours.On call & callouts: The business may involve work outside the employee's usual hours.
The employee will be asked to be on call (after training) to support the customer work either remotely or on-site as a call out during this time.
This will be considered part of the package.
The employee can be at home, on a known phone number, while on call.
They must be fit and available for work when asked.Mobile devices: The employee may need a mobile device or devices for work.
The employee will use their own device(s) that meet all the employer's relevant policies and procedures.
Use must not be offensive, illegal or harm the employer's interests.
The employer will pay for all work-related data and calls, if applicable, while the employee will pay for all personal use.Vehicle: The employee agrees to use their own vehicle for work purposes.
The vehicle must be road-worthy, warranted and registered by the employee at all times.
The employee is responsible for maintenance and running costs.The employee must have a valid driver licence of the relevant class and follow the employer's vehicle policies and comply with all relevant traffic laws.

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