Whanau Services Administrator

5 days ago

Southland, New Zealand Procare Full time

ProCare is a leading healthcare provider that aims to deliver the most progressive, pro-active and equitable health and wellbeing services in Aotearoa.
We do this through our clinical support services, mental health and wellness services, virtual/tele health, mobile health, smoking cessation and by taking a population health and equity approach to our mahi.
As New Zealand's largest Primary Health Organisation, we represent a network of general practice teams and healthcare professionals who provide care to more than 850,000 people across Auckland and Northland.
These practices serve the largest Pacific and South Asian populations enrolled in general practice and the largest Maori population in Tamaki Makaurau.The OpportunityWe are supporting our community through empowerment, equipping them with skills and resources and supporting them in their journey to better hauora, and we're on the lookout for someone to join our team.As our Whanau Services Administrator, you will provide crucial administrative support to the Whanau Services Manager and the Ready Steady Quit, Here Toitu teams.
You will also play a key role in triaging incoming calls from whanau (clients) and connecting them as suitable to our whanau services teams.
As a key liaison with referral partners, you'll maintain accurate and up to date client records to help ensure whanau are connected to the right level of support at every step along the way.
Working closely with the Team Leads, the Whanau Services Administrator will also support our reporting efforts and help ensure our contractual obligations are fulfilled.This is an incredibly rewarding role with an opportunity to make a tangible impact on the lives of whanau across Tamaki Makaurau, Auckland.We would love to hear from you if you:Are passionate about playing a part in improving population and whanau health across Tamaki Makaurau.Have a minimum of 2 years' experience working in administration or a similar role.Are proficient in MS Office suite (CRM experience is an advantage).Bring with you a desire to understand and appreciate Te Tiriti o Waitangi and its application to ProCare and how it shapes our efforts.Have experience working in Health Care directly with whanau and community groups and organisations, and/or a qualification in Health or Wellbeing is advantageous.Pre-requisites:As this role works directly with people in the community, applicants must:Be a non-smoker.Have no prior criminal convictions (excluding exemptions under the Criminal Records (Clean Slate Act 2004).Hold a clean, Full NZ driver's license.The Ready Steady Quit Service values the lived experience of former smokers and welcomes applications from those who have quit smoking and are current non-smokers.
Due to the nature of the role, it is essential that all Smoke Free workforce are non-smokers.What we also offer:A fun, supportive and collaborative team and company culture that is heavily values driven and outcome focused.Great benefits on offer including comprehensive health insurance, wellness programmes, gym, and retail discounts.If you think this sounds like you, please apply by submitting your CV and application using the 'Apply Now' button.
We look forward to hearing from you.All applicants must be legally entitled to work in NZ.Reference # 16651Posted on 17 Dec 2024Closes on 18 Jan 2025 09:00Location(s): ProCare – RosedaleExpertise: Administration, Customer Service, Social Work
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