Guest Service Agent

3 days ago


Christchurch, Canterbury, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

Peppers Bluewater, State Highway 8, Lake Tekapo, Canterbury, New Zealand Req #4375Friday, 28 February 2025Overlooking scenic Lake Tekapo, in the heart of New Zealand's central South Island, is Peppers Bluewater Resort.
The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural landscape of Mt Cook & Mackenzie region.
Guests can enjoy stunning views from Rakinui Restaurant & Bar and experience the farm to table dining concept.
Many a special event has taken place at Peppers Bluewater with the team creating bespoke weddings and conferences.
On your days off immerse yourself in the peaceful lifestyle by enjoying the abundance of relaxing activities Lake Tekapo has to offer such as horse-riding, hot pools and stargazing.PurposeAs Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process.
During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.Location: Peppers Bluewater Resort, State Highway 8, Lake Tekapo 7945, New ZealandSalary: $25-26 hourly rateContract: Permanent Full-TimeHours: 30-50 hours per weekPrimary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesWork closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alikeBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeTake charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to dateDisplay proficiency in accurately handling reservations and managing guest accountsSkills and ExperienceInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi-task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationPrevious experience in hotel front desk operations is a valuable assetCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidaysAt Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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