Africa Travel Specialist

3 days ago

Auckland, Auckland, New Zealand Viva Expeditions Ltd Full time

Join Our Adventure Travel Dream TeamAt Viva Expeditions, we believe in creating meaningful and unforgettable journeys, and our people are at the heart of it all.
If you have a flair for customer service, experience travelling in and selling Africa, and love crafting tailored travel experiences, we want to hear from youThe role is based in our head office in Albany, Auckland, where you'll connect with our fun team of adventure travel specialists.
You'll also have the opportunity to work remotely some days of the week.Why Viva Expeditions?This position is your ticket to a challenging, fast-paced, and deeply rewarding career in an organization that's all about our customers.
At Viva Expeditions, our people are our greatest asset, and we are committed to being your employer of choice.
In return for your invaluable contribution, we offer:A Vibrant Culture: Dive into a workplace that's not just a job, but a lifestyle.
Immerse yourself in our vibrant, travel-loving community.Competitive Remuneration: Your hard work deserves recognition.
We offer competitive compensation packages that reflect your skills and dedication.Career Progression: As we grow, so can you.
We're committed to fostering your professional development and helping you reach new heights in your career.Supportive Environment: Your expertise and ideas are the lifeblood of our organization.
We provide an environment where they are highly valued and encouraged.Flexibility: Embrace flexibility in both work hours and location, allowing you to maintain a work-life balance that suits you.Key Responsibilities:As an Africa Travel Specialist at Viva Expeditions, you'll craft personalised itineraries, engage with clients and travel agents, and ensure seamless, unforgettable adventures.Tailored Travel Planning: Craft personalized travel itineraries to showcase the breathtaking beauty of Africa, ensuring unforgettable experiences for our clients.Portfolio Growth: Collaborate closely with our product team to expand our portfolio and drive sales, giving clients even more opportunities to explore.Client Engagement: Communicate passionately with clients and travel agents, sharing your extensive travel and destination knowledge to create tailored travel experiences.Efficient Bookings: Utilize advanced reservations and flight systems software to provide quotes and secure bookings.Local Coordination: Maintain effective communication with ground operators, gathering vital information, preparing quotes, and making bookings to ensure seamless journeys.File Management: Keep client files organized and up-to-date, ensuring correct bookings, timely payments, document dispatch, and adherence to all file requirements.Adaptability: Stay agile by managing changes to client itineraries and updating files accordingly.Continuous Learning: Invest in self-development to stay updated on product offerings and emerging destination information.Skills and Experience:To thrive in this role, you'll need:Well-travelled in Africa and a desire to share your enthusiasm with our clients.Motivation: High levels of motivation to excel in a dynamic, target-driven environment.Communication Excellence: Outstanding communication and interpersonal skills to connect with clients and colleagues alike.Problem-Solving Prowess: Strong problem-solving skills to navigate complex travel arrangements.Organized Approach: A highly organized and methodical approach to ensure meticulous travel planning.Attention to Detail: Excellent attention to detail, ensuring every aspect of the travel experience is flawless.Sales Drive: The ability to work in a target-based environment, driving sales goals to new heights.Numerical Literacy: Strong numerical literacy to handle financial aspects effectively.Tech Savvy: Solid Microsoft Office skills in Word, Excel, and Outlook, with GDS knowledge being a plus.Language Mastery: A strong command of both written and spoken English.Join us at Viva Expeditions, where we specialise in creating unforgettable adventures across some of the world's most exotic destinations.
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