Student Support Team Member

3 days ago


Auckland, Auckland, New Zealand New Zealand Tertiary College Ltd. Full time

About the Role As part of the Student Support Team, you will play a key role in supporting all our students while ensuring NZTC's highly reputable profile is continually raised nationally and internationally.
Key responsibilities include: Student Support: Offer individualized support, including managing support calls, responding to queries promptly, guiding students to internal & external resources; Manage emergency processes for international students, ensure they meet course requirements, and assist with international tutorials.Administrative Services: Maintain student records, handle requests such as withdrawals and re-enrollments, and provide necessary administrative support related to student programs.Program and Enrollment Support: Assist with student enrollment processes, including interviews and health follow-ups, and support students through Program Board procedures.Communication: Communicate effectively with students and college staff, handle student feedback, support the documentation for the 'Code', and promote NZTC services as needed.We are accepting candidates based anywhere in NZ.
This role will be primarily WFH but may involve occasional time working at an NZTC campus where required.
About You The Student Support team is looking for a self-motivated and organised individual, who is a team player, people-oriented and has strong verbal and written communication skills.
The ideal candidate will have prior experience or be able to learn a range of student management systems and be confident in responding to student enquiry phone calls and undertaking interviews with applicants.
Key Requirements Ideally 1-2 years' experience in student services / administrative role.Excellent verbal and written communication skills.Strong customer focus and administrative skills.Able to work independently and make decisions under minimal supervision.Ability to handle confidential information with discretion.Strong organizational skills, problem-solving skills and attention to detail.Proficiency in MS Office Suite of applications.Experience using Student Management Systems highly advantageous.About Us New Zealand Tertiary College (NZTC) provides high quality education to early childhood and healthcare students in New Zealand and around the world.
For over 40 years, NZTC has been providing comprehensive and professional study programs to enable our students to excel in their chosen fields.
We are committed to enabling our students' access to outstanding education offered via flexible technology-enhanced modes of learning that support lifelong learning journeys.
Why work with us Excellent work/life balance, primarily WFH roleBe part of a respected institution shaping the future of education in New Zealand.Be a key part of a team within an innovative, values-based organization.Work in a collaborative, research-driven environment.Wonderful opportunity to advance your career.Our application process: To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role.
Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.
These are voluntary disclosures and candidates can elect not to answer these questions. We are an equal opportunity employer.
As part of our commitment to equity, we work to ensure a fair and consistent interview process.
We celebrate diversity and we are committed to an inclusive work environment.

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