It Support Specialist

5 days ago

Christchurch, New Zealand Icib Brokerweb Ltd Full time

Help Desk & IT Support (Information & Communication Technology) Full time Come Join our IT & Operations team, where your expertise will drive innovation and efficiency Be part of a dynamic environment that fosters collaboration and creativity, empowering you to tackle challenges head-on. Together, we'll shape the future of technology and operations, ensuring seamless processes that enhance our organizational success. Embrace the opportunity to grow your skills, make a meaningful impact, and be a key player in our journey toward excellence About the Business ICIB Brokerweb Insurance & Risk Advisory is NZ's 5th largest general insurance brokerage business with 11 locations across New Zealand. We describe ourselves as a top niche insurance broker with industry specialisation across a number of sectors. We are a family-friendly business with a professional flair. Our clients are our top priority therefore the quality of our service and relationship is very important to us. Your purpose This role is crucial in optimising our IT systems to ensure seamless integration and functionality to support our business operations. You will be involved in providing technical assistance and support to end users including: Troubleshooting hardware and software issues Managing user accounts System maintenance and updates and more Location This role can either be based in Auckland or Christchurch, New Zealand. Your responsibilities Troubleshooting and technical support: Monitor system performance to ensure optimal performance and reliability Respond to and provide first-level technical support to end users via phone, email, and in person Diagnose and troubleshoot hardware and software issues and network problems User account management: Create, configure and manage user accounts and permissions in various systems Assist with onboarding and offboarding processes for employees including training to new users System maintenance and updates: Develop and implement system enhancements and upgrades Document system configurations, processes, and procedures Assist with routine system maintenance tasks, such as performing software updates, patch management, and antivirus scans Broker app and platform user administration: Manage and administer workflow/reporting developments in Microsoft 365 apps, broker apps, document management systems and servers Working closely with the Learning & Development Business Partner, develop training programmes for staff, ensuring all team members are well-equipped with the knowledge and skills necessary to perform their roles effectively Collaborate with subject matter experts to create high quality internal learning materials including knowledge base articles, manuals, videos and other resources Broker app and platform user administration: Microsoft 365 including Power Automate, PowerBI, SharePoint (intranet, libraries, administration), Planner eGlobal Document management/filing system – Ferret Citrix Experience 2+ years in IT support type of roles. Basic understanding of computer hardware, software, and networking principles. Skills/Knowledge Excellent verbal and written communication. Ability to maintain composure under pressure. People skills for maintaining relationships with end users. Ability to prioritise and multi-task. Organised and proactive. Technological skillset. Well-developed problem-solving skills. Logical thinking. Qualification • Related qualification or certification in technology, computer science or related field desirable. Your application will include the following questions: How many years' experience do you have as an Information Technology Support Specialist? Do you have technical support experience? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop? Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an Information Technology Support Engineer? #J-18808-Ljbffr

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