Technical Support Engineer
1 month ago
Technical Support Engineer Location: Auckland, NZ Salary: Competitive Join our team of expert engineers in the Options Support Team Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options' future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology. Who are we? Options is a leading managed services and IT infrastructure products provider to the global capital markets community. Founded in 1993, the company began life as a hedge fund technology services provider. Today over 200 firms globally leverage the Options platform, including the leading global investment banks, hedge funds and exchanges. We currently employ over 450 employees worldwide and are continuing to grow across offices in New York, Chicago, Belfast, London, Cambridge, Hong Kong and Singapore. Why Options? Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia. Continuous career development opportunities: We provide professional skills development and technical training. The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking. Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits. The Role For this role we are looking for a Support Desk Analyst to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes. We're looking for someone who has technical proficiency in: 1 year desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field. Support Desk call logging tools – HP service centre / Remedy / Infra. Senior Management / VIP Support. Cisco Unified Call Manager. Bloomberg/Reuters. MCP / MCITP Windows 7 / MCDST / MCSA. ITIL v3 Foundation. Data Centre experience. On call / Out of hours experience. Apple products / Mobile technologies. Typical Job duties would include: Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests. Issue customers with details of call assignment and likely resolution timescales. Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues. Monitor and update all incidents and requests, including calls assigned to external suppliers. Review incidents and requests with customers and work together to continuously improve service delivery provision. Deal directly with requests and complaints alike and escalate where necessary. TCP/IP Troubleshooting. LAN/WAN troubleshooting Skills. Building and Maintaining Desktop/Laptops (HP/Dell). We're also looking for candidates with: Strong research, writing and communication skills. Ability to work in a fast-paced and changeable working environment. Exceptional organisational skills and strong attention to detail. Desire to travel and see the world. Ability to work independently and manage your own projects in a professional manner. A passion for innovation and the financial technology sector. Strong interpersonal skills. Project management skills and proven ability to manage own workload. How to apply Please submit a CV and cover letter to the Technical Support Engineer role on the Options Career Page at . The CV must be a maximum of two pages. The covering letter must detail the role you are applying to, along with your availability. #J-18808-Ljbffr
-
Stormwater Engineer
3 days ago
Auckland, New Zealand Construction And Technical Recruitment Full timeOur client, a multi-disciplinary consultancy is expanding their infrastructure team, offering a wealth of projects.Join a Leading Consultancy Driving a range of Major New ProjectsOur client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on...
-
Stormwater Engineer
2 days ago
Auckland, New Zealand Construction And Technical Recruitment Full timeOur client, a multi-disciplinary consultancy is expanding their infrastructure team, offering a wealth of projects.Join a Leading Consultancy Driving a range of Major New Projects Our client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on...
-
Stormwater Engineer
2 days ago
Auckland, New Zealand Construction and Technical Recruitment Full timeOur client, a multi-disciplinary consultancy is expanding their infrastructure team, offering a wealth of projects. Join a Leading Consultancy Driving a range of Major New Projects Our client, a renowned multi-disciplinary consultancy, has secured a landmark package of projects and is expanding their team. This is your chance to make a significant impact on...
-
It Support Engineer
3 weeks ago
Auckland, New Zealand Support It Ltd Full timeWe're looking for an enthusiastic Support Engineer to join our small team at our North Shore office. In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...
-
It Support Engineer
3 weeks ago
Auckland, New Zealand Support It Ltd Full timeWe're looking for an enthusiastic Support Engineer to join our small team at our North Shore office.In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...
-
Technical Support Engineer
3 weeks ago
Auckland, New Zealand Options Technology Full timeTechnical Support Engineer Location: Auckland, NZ Salary: Competitive Join our team of expert engineers in the Options Support Team!Working for Options Developing and engaging our people is a strategic priority for our business.We are looking for talented individuals to join our team and contribute to Options' future growth and success.We want to hear from...
-
Technical Support Engineer
3 weeks ago
Auckland, New Zealand Options Technology Full timeTechnical Support EngineerLocation: Auckland, NZSalary: CompetitiveJoin our team of expert engineers in the Options Support Team!Working for OptionsDeveloping and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options' future growth and success.We want to hear from...
-
Technical Support Engineer
5 months ago
Auckland City, New Zealand Red Hat Software Full timeAbout the job: The Red Hat Enhanced Solution Support (ESS) team is looking for a Technical Support Engineer to join us in New Zealand. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenShift Container...
-
Technical Support Engineer
5 months ago
Auckland City, New Zealand Temperzone Full timeCompany Description NZ owned and operated, Temperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to...
-
Technical Support Engineer
6 months ago
Auckland City, New Zealand Red Hat, Inc. Full timeThe Red Hat Enhanced Solution Support (ESS) team is looking for an OpenStack Technical Support Engineer to join us in New Zealand. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenStack Platform. You will...
-
Design & Sales Support Engineer
5 months ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeOur client is a leading Australasian door solution design and manufacture company. With New Zealand and overseas locations, their products are household names throughout New Zealand and internationally. With growth and expansion, and future succession planning, comes the need for additional people and we are looking for a **Design and Sales Support...
-
Technical Delivery Support Engineer
3 weeks ago
Auckland, New Zealand Qjumpers Full timeFull Time Application Closes 16 Oct 2024 Auckland - Central Auckland Computer Software Engineer, Systems Software Technical Delivery Support Engineer National Support Office, Auckland CBD Mo te Turanga | About the Role The Technical Delivery Support engineer supports all Digital Services end user compute platforms and most of our enterprise technologies,...
-
Technical Delivery Support Engineer
3 weeks ago
Auckland, New Zealand Qjumpers Full timeFull Time Application Closes 16 Oct 2024 Auckland - Central Auckland Computer Software Engineer, Systems Software Technical Delivery Support Engineer National Support Office, Auckland CBD Mo te Turanga | About the Role The Technical Delivery Support engineer supports all Digital Services end user compute platforms and most of our enterprise technologies,...
-
Airline Technical Support Engineer
6 months ago
Auckland City, New Zealand CAE Full time**Role and Responsibilities** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us. By joining our Technical Support...
-
Customer Support Chemist
3 weeks ago
Auckland, New Zealand Scientific & Technical Recruitment Full timeDo you have a chemistry degree and are wanting to get out of the lab? Bring your technical skills to this customer service role!23rd October, 2024Are you a Chemistry or Chemical Engineering graduate with a passion for customer service and technical problem-solving? We're looking for a Customer Support Chemist in a temporary role with potential to transition...
-
Customer Support Chemist
4 weeks ago
Auckland, New Zealand Scientific & Technical Recruitment Full timeDo you have a chemistry degree and are wanting to get out of the lab? Bring your technical skills to this customer service role!23rd October, 2024Are you a Chemistry or Chemical Engineering graduate with a passion for customer service and technical problem-solving? We're looking for a Customer Support Chemist in a temporary role with potential to transition...
-
Structural Engineer
3 weeks ago
Auckland, New Zealand Technical Recruitment Solutions Full timeOur client is a niche multi-disciplinary engineering consultancy who provide engineering design and construction of production processing plant, utilities and supporting infrastructure in the food, beverage, pharmaceutical and biosciences industries. With existing mechanical, electrical, and chemical process teams they are currently looking to set up a...
-
Project Engineer
5 months ago
Auckland City, New Zealand Technical Recruitment Solutions Full timeDesign & Engineering Management - Design & Build Project - Boutique business with a close knit team This is a great career opportunity for a motivated and professional engineer or construction professional to join a boutique and expanding specialist construction business. This business enjoys long term client relationships through their innovative and value...
-
Senior Stormwater Engineers
3 weeks ago
Auckland, New Zealand Technical Futures Full timeJob DescriptionWe have exciting career opportunities for enthusiastic and high-performing Stormwater Engineers that are ready to take the next step in their career!Over the last 80 years, our client has established itself as a true market leader in New Zealand. Quietly punching above its weight, it is one of only two local technical services firms whose...
-
Senior Stormwater Engineers
3 weeks ago
Auckland, New Zealand Technical Futures Full timeJob DescriptionWe have exciting career opportunities for enthusiastic and high-performing Stormwater Engineers that are ready to take the next step in their career!Over the last 80 years, our client has established itself as a true market leader in New Zealand.Quietly punching above its weight, it is one of only two local technical services firms whose...