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Retail Manager: Service

1 week ago

Auckland, Auckland, New Zealand Mitre 10 Full time

Who we areAs New Zealand's leading home improvement retailer and trade partner of choice, Mitre 10 is fast-paced, customer-focused, and built for growth.
Proudly Kiwi-owned, we combine the personal touch of a local business with the support of a national network, advanced systems, and ongoing training.
With multiple locations, including our flagship Mitre 10 MEGA Albany store, we're committed to delivering an unmatched customer experience.The opportunityWe are looking for a hands-on, on-site senior manager who is passionate about coaching to lead the service and customer experience team at Mitre 10 MEGA Albany.
This role is pivotal in driving profitability, team engagement, and service efficiency while maintaining a high-performance culture.
You'll be responsible for:Enhancing the customer experience – ensuring service excellence, resolving complaints, and delivering key in-store events.Leading and developing teams – coaching, motivating, and driving high performance across all customer-facing areas.Driving results – using data insights to improve service, maximize sales, and optimize store operations.Ensuring safety & compliance – overseeing workplace health and safety, managing risk, and leading compliance initiatives.What we're looking for5+ years' experience in senior leadership within large-format retail (home improvement preferred).Proven ability to lead, inspire, and develop large teams.Strong understanding of retail merchandising, customer service, and operational efficiencies.A solutions-focused mindset, with a passion for delivering exceptional customer experiences.What's next?If you're a retail leader ready to make an impact, drive success, and lead an outstanding team, we'd love to hear from you
Apply now and take your next career step with us.
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