Store Manager
5 days ago
Minimum 30 hours guaranteed At least 2 years relevant work experience required or a level 5 qualification Position Overview: As the Store Manager at Beach Pizza Orewa, you will take on the responsibility of managing the overall operations of the store, including both the kitchen and retail service areas. Your role will involve ensuring exceptional customer experiences, managing staff, maintaining high operational standards, and contributing to the store's growth and profitability. This is an internal promotion, reflecting additional duties and a larger scope of responsibilities. Key Responsibilities: Operational Management: Oversee daily operations across all departments, ensuring the smooth running of the kitchen, retail front, and delivery services. Implement and maintain store policies and procedures to ensure efficiency and consistency in operations. Identify operational challenges and streamline processes to enhance the overall customer experience. Staff Leadership and Development: Lead, mentor, and manage the team, ensuring staff are motivated, well-trained, and performing at their best. Develop training programs specific to Beach Pizza Orewa, focusing on customer service, food safety, and operational excellence. Conduct regular performance reviews and provide constructive feedback to help staff grow in their roles. Customer Service Excellence: Ensure that Beach Pizza Orewa delivers exceptional customer service, with a focus on speed, quality, and satisfaction. Handle customer complaints and inquiries professionally and efficiently, ensuring positive resolutions. Monitor customer feedback and implement service improvements to enhance customer satisfaction. Inventory and Stock Management: Oversee inventory management for both pizza ingredients and retail products, ensuring that stock levels meet demand while minimizing waste. Manage relationships with suppliers, ensuring timely ordering and delivery of high-quality ingredients and goods. Conduct regular stock audits to prevent shortages or overstocking. Sales and Financial Performance: Track and analyse sales data, working with management to meet and exceed financial targets. Prepare and present sales and profitability reports, identifying areas for improvement and growth. Implement strategies to drive sales, increase customer retention, and expand the store's market reach in the Orewa community. Budgeting and Cost Control: Manage store budgets, ensuring cost-efficiency in labour, inventory, and operational expenses. Work closely with ownership to ensure pricing strategies align with the business's financial goals. Control wastage in the kitchen and retail areas by optimizing inventory and scheduling staff efficiently. Compliance and Safety Standards: Ensure the store complies with all local regulations, including food safety, health, and occupational safety standards. Maintain a clean and hygienic environment in all areas of the store, including the kitchen, customer dining areas, and restrooms. Conduct regular safety checks and ensure staff adhere to health and safety protocols. Product Quality and Consistency: Maintain the high quality and consistency of all menu items, ensuring pizzas and other products meet Beach Pizza Orewa's standards. Oversee kitchen operations to ensure that food is prepared according to recipes and customer preferences. Monitor the presentation and freshness of retail products to ensure customer satisfaction. Marketing and Promotions: Work with management to plan and execute local marketing campaigns and promotions to increase foot traffic and sales. Ensure that promotional materials, in-store displays, and signage are effectively placed to engage customers. Monitor the success of promotions and adjust strategies to maximize impact. Leadership and Store Culture: Foster a positive, team-oriented work environment that aligns with the values of Beach Pizza Orewa. Act as a role model for staff, setting high standards in customer service, operational excellence, and teamwork. Participate in hiring, onboarding, and building a strong, cohesive team.
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