Game Ambassador

OverviewTeleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience.
We've been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business.
That is what we do.
We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations.
This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion.
It defines us.
It motivates us.
It moves us forward and it is part of everything we do.QualificationsInterpersonal skillsBasic component isolation and troubleshooting skillsDemonstrate strong verbal and written communication skillsStrong organizational skills and the ability to multi-taskFlexible to work varied shiftsMinimum of 6 months experience in chat support environmentSuccessful candidate must have passion for online gamesMinimum of 1-2-year experience with customer support or online community development, preferredMeet and maintain monthly metricsMust be willing to work in TPMY GEORGETOWN (Penang)ResponsibilitiesYour responsibilities include:Responding to customer queries in a timely and accurate way, via email or chatIdentifying customer needs and help customers use specific featuresAnalysing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)Updating our internal databases with information about technical issues and useful discussions with customersMonitoring customer complaints on social media and reach out to provide assistanceSharing feature requests and effective workarounds with team membersInforming customers about new features and functionalitiesFollowing up with customers to ensure their technical issues are resolvedGathering customer feedback and share with our Product, Sales and Marketing teamsAssisting in training junior Customer Support Representatives
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