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Customer Aftercare Specialist

2 weeks ago

Auckland, Auckland, New Zealand Dhp Consultancy Full time

We are seeking a talented Customer Aftercare Specialist to join the team in Pukekohe, Auckland.
In this full-time role, you will be responsible for providing exceptional support to valued customers, ensuring their needs are met and their experience with the company is nothing short of excellent.What you'll be doingResponding promptly and professionally to customers regarding the installation warranties and maintenance of a highly valued flooring product via various communication channels, including phone and email.Troubleshooting and resolving customer issues in a timely and effective manner.Maintaining accurate records of all customer interactions and follow-up actions.Identifying opportunities to enhance the customer experience and suggesting process improvements.Collaborating with cross-functional teams to ensure seamless service delivery.Providing detailed feedback and recommendations to the wider business.What we're looking forProven experience in a customer service or aftercare role, ideally within the customer service claims handling or aftercare in a high-end product environment.Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer issues.Strong problem-solving and critical thinking abilities to identify and implement effective solutions.Attention to detail and the ability to maintain meticulous records.Familiarity with customer relationship management (CRM) systems and relevant software.Ability to work effectively with both internal and external stakeholders including installers and wholesalers.What we offerCompetitive salary on offer.Opportunities for career progression and professional development.Supportive and collaborative team and work environment.If you're passionate about delivering exceptional customer service and want to join a dynamic, well-established, and forward-thinking organisation, we encourage you to apply for this exciting opportunity.
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