Dental Receptionist

Add expected salary to your profile for insightsPosition Type: Junior or Experienced Receptionist - 30 hours + (Full time)About Us:We at Kowhai Dental are seeking an experienced, dynamic, self-starter to join our growing family at our busy Whangarei dental practice.
Kowhai Dental is a reputable dental practice dedicated to providing high-quality dental care to our patients.
We pride ourselves on our commitment to excellence and patient satisfaction.
Our team is comprised of experienced professionals who are passionate about delivering top-notch service in a friendly and welcoming environment.Job Description:The ideal candidate will be energetic, enthusiastic, and outgoing, with excellent people and communication skills to ensure that the patients' needs are met in a friendly, sympathetic, and professional manner.
You must bring a high level of initiative and organisational skills, possess a strong attention to detail and accuracy, have a can-do attitude, and a warm telephone manner.
Being able to work in a fast-paced team environment is essential, as is reliability and punctuality.This position is responsible for the administrative function of the practice.
You will be accountable for managing the phones, allocating bookings for dentists and hygienists, recalling patients, discussing treatment plans and financial options with patients, handling collections, reconciling receipts, and assisting with the efficient management of the front office while providing comfort and support for our patients, which is our number one priority.30+ hours required.
Early mornings and late nights included.
Roster/hours to be discussed during the interview.Responsibilities:Greet patients warmly and ensure they feel welcomeAnswer phone calls, emails and schedule appointmentsVerify multiple payment types and process patient paperworkCollect and record patient paymentsManage patient records and update information as necessaryAssist with billing and accounts receivableMaintain a clean and organised reception areaCollaborate with other team members to ensure efficient workflowRequirements:Previous experience in a patient-based/customer service role or reception office preferred but not mandatoryExcellent communication and interpersonal skillsStrong organisational and multitasking abilitiesProficiency with Apple software and computer skillsKnowledge of dental terminology and procedures is a plusAbility to maintain confidentiality and handle sensitive information with discretionHigh level of professionalism and initiativeFlexibility is importantWillingness to learnMinimum of 2 referencesSubject to children's worker safety checkHow to Apply:If you are a motivated individual with a passion for providing excellent customer service in a busy dental setting, we would love to hear from you
Applicants for this position must have NZ residency or a valid NZ work visa.
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